Food & Beverage Assistant

PULLMAN KUALA LUMPUR CITY CENTRE HOTEL & RESIDENCES; Kuala Lumpur; Sur place; MYR 20 000 - 31 000; Plein temps

Avantages offerts par ce poste

Medical

Dental Allowance

Annual Increment

Bonus

Sports

Free M

Résumé du poste

Pullman Kuala Lumpur City Centre Hotel & Residences is seeking a Food and Beverage Assistant to greet guests, present menus, and take orders at the All Day Dining area. You will upsell, handle payments, and assist with smooth service alongside kitchen and bar staff.

The role requires a degree or diploma in Hotel Management or related fields, plus strong customer service and communication skills. Fresh graduates are welcome to apply and a professional appearance is expected.

Qualifications

• Candidate must possess at least a Degree/Diploma in Hotel Management or related disciplines.
• Previous hotel-related experience is an added advantage. Fresh graduates are welcomed to apply.
• Pleasant-looking, well-groomed and maintain highest standard of cleanliness.
• Good interpersonal and communication skills.
• Ability to communicate with the guests and anticipate their needs.
• Ability to smile and diffuse anger naturally.
• Have an enthusiastic and positive personality.
• Profound knowledge of customer service and of all beverage products and services.
• Ability to work well under pressure in a fast-paced environment.

Responsabilités

• Greets guests and presents them with the menu.
• Informs guests about the special items for the day and menu changes if any.
• Suggest food and beverages to the guest and also try to upsell.
• Take food and beverage orders from the guest.
• Obtaining revenues, issuing receipts, accepting payments, returning the change.
• Performing basic cleaning tasks as needed or directed by supervisor.

Connaissances

Communication skills

Customer service

Hospitality

Positive attitude

Under pressure

Formation

Degree/Diploma in Hotel Management

Description du poste

Ensure that all guests are served to the hotel's standard in the All Day Dining. Display highest standards of hospitality and welcome are demonstrated at all times within all food and beverage areas. Take orders and serve food and beverages to guests as per the hotel's standards in a friendly, timely and efficient manner.

Responsibilities

• Greets guests and presents them with the menu.
• Informs guests about the special items for the day and menu changes if any.
• Suggest food and beverages to the guest and also try to upsell.
• Take food and beverage orders from the guest.
• Obtaining revenues, issuing receipts, accepting payments, returning the change.
• Performing basic cleaning tasks as needed or directed by supervisor.
• Punch the order on the POS machine and make sure to enter the special requirements made by the guest while ordering the food.
• Communicate to the guest and provide assistance with their queries.
• Co - ordinate with the busser, kitchen staff, bar staff to ensure smooth operation and guest satisfaction.
• Server food and beverage to the guest as per the course of order.
• Observes guests and ensure their satisfaction with the food and service.
• Promptly respond to guest with any additional request.
• Maintaining proper dining experience, delivering items, fulfilling customer needs, offering desserts and drinks, removing courses, replenishing utensils, refilling glasses.
• Prepare mixed drinks for service to your customer's table.
• Properly open and pour wine at the tableside.
• Adhere to grooming standards consistently.
• Understands and can communicate products and services available at the hotel.
• Help other areas of the restaurant such as answering telephones and completing financial transactions.
• Print closing report and drop the cash with the front office / accounts department.
• Close the shift on the POS terminal.

Qualifications

• Candidate must possess at least a Degree/Diploma in Hotel Management or related disciplines.
• Previous hotel-related experience is an added advantage. Fresh graduates are welcomed to apply.
• Pleasant-looking, well-groomed and maintain highest standard of cleanliness.
• Good interpersonal and communication skills.
• Ability to communicate with the guests and anticipate their needs.
• Ability to smile and diffuse anger naturally.
• Have an enthusiastic and positive personality.
• Profound knowledge of customer service and of all beverage products and services.
• Ability to work well under pressure in a fast-paced environment.

Hotel & Accommodation Services 101-1,000 employees

Global nomads have a hub away from home. The light-filled lobby, abstract chandelier and spiral marble staircase welcome guests to the Pullman Kuala Lumpur City Centre Hotel And Residences. Two distinctive towers house 450 rooms and suites and 157 residences with sweeping views of KL’s glittering skyline. For a night or a month, travellers have a vibrant space to work and play.

Pullman is near where globetrotters want to be a short walk from Raja Chulan Monorail station and opposite the Pavilion Kuala Lumpur luxury mall. Pullman is in bustling Bukit Bintang, the city’s shopping, dining and business centre.

Four restaurants and three bars offer the best of local and international cuisine. Free high-speed Wi-Fi keeps adventurers connected, wherever they are in the hotel. State-of-the-art facilities, versatile spaces and dedicated event managers let guests focus on work. The spa, fitness centre and outdoor pool energise play and downtime. The newly renovated Grand Ballroom caters to weddings and banquets.

Pullman welcomes demanding travellers – for business and pleasure.

Global nomads have a hub away from home. The light-filled lobby, abstract chandelier and spiral marble staircase welcome guests to the Pullman Kuala Lumpur City Centre Hotel And Residences. Two distinctive towers house 450 rooms and suites and 157 residences with sweeping views of KL’s glittering skyline. For a night or a month, travellers have a vibrant space to work and play.

Pullman is near where globetrotters want to be a short walk from Raja Chulan Monorail station and opposite the Pavilion Kuala Lumpur luxury mall. Pullman is in bustling Bukit Bintang, the city’s shopping, dining and business centre.

Four restaurants and three bars offer the best of local and international cuisine. Free high-speed Wi-Fi keeps adventurers connected, wherever they are in the hotel. State-of-the-art facilities, versatile spaces and dedicated event managers let guests focus on work. The spa, fitness centre and outdoor pool energise play and downtime. The newly renovated Grand Ballroom caters to weddings and banquets.

Pullman welcomes demanding travellers – for business and pleasure.

Perks and benefits

• Medical
• Dental Allowance
• Annual Increment
• Bonus
• Sports
• Free M

What can I earn as a Food and Beverage Assistant