Guest Reservations & VIP Services Coordinator

Amari Kuala Lumpur; Kuala Lumpur; On-site; MYR 30,000 - 48,000; Full time

Job summary

Amari Kuala Lumpur is seeking a Reservations/Guest Services professional to manage guest inquiries and reservations at our busy hotel in KL. You will promote upgrades and packages while ensuring VIP requests are handled with care.

Responsibilities include confirming bookings, coordinating with Front Office and Accounts, and maintaining accurate records in the PMS. Prior hospitality experience is preferred, with a focus on service excellence.

Qualifications

• High school diploma or equivalent; a degree in Hospitality Management or related field is a plus, or 1–2 years in reservations or customer service within hospitality.

Responsibilities

• Handle guest enquiries, room reservations and correspondence professionally.
• Promote room upgrades, packages and hotel services to maximise revenue.
• Ensure reservations are confirmed and guest requests coordinated, including VIPs.
• Monitor prepayments, travel vouchers and group rooming lists before arrival.
• Handle guest feedback and complaints professionally with timely follow-up.
• Coordinate with Front Office, Operations and Accounts for smooth check-in and accurate billing.
• Maintain accurate reservation records and generate daily, weekly and monthly reports.
• Utilise the PMS effectively and adhere to brand standards.
• Maintain a clean, organised working environment.
• Perform other duties as assigned by Management.

Skills

Guest service

Communication

Upselling

Education

High school diploma

Hospitality degree (nice to have)

Tools

PMS

Job description

Amari Kuala Lumpur is seeking a Reservations/Guest Services professional to manage guest inquiries and reservations at our busy hotel in KL. You will promote upgrades and packages while ensuring VIP requests are handled with care.

Responsibilities include confirming bookings, coordinating with Front Office and Accounts, and maintaining accurate records in the PMS. Prior hospitality experience is preferred, with a focus on service excellence.