Reservations Specialist: Drive Bookings & Guest Experience

Hyatt Place Kuala Lumpur Bukit Jalil; Kuala Lumpur; On-site; MYR 33,000 - 60,000; Full time

Job summary

Hyatt Place Kuala Lumpur Bukit Jalil is seeking a Reservations Assistant to join our team. You will handle phone, email, and in-person enquiries, manage bookings, and ensure precise entry into the system while supporting revenue optimization.

The role requires meticulous administration, strong communication, and the ability to coordinate corporate events and catering requirements. A professional, guest-centric approach is essential to uphold Hyatt standards.

Qualifications

• Customer service experience is preferred.
• Strong communication and interpersonal skills.
• Good administrative and organizational abilities.

Responsibilities

• Deal with telephone, email, internet and in-person enquiries in a professional manner.
• Ensure reservations are recorded with full and clear information in the system.
• Maximise revenue by converting enquiries and upselling venue services.
• Prepare and review daily reservations reports from OPERA and Hyatt Reserve systems.

Skills

Customer Service

Communication

Multitasking

Tools

OPERA system

Hyatt Reserve

Job description

Hyatt Place Kuala Lumpur Bukit Jalil is seeking a Reservations Assistant to join our team. You will handle phone, email, and in-person enquiries, manage bookings, and ensure precise entry into the system while supporting revenue optimization.

The role requires meticulous administration, strong communication, and the ability to coordinate corporate events and catering requirements. A professional, guest-centric approach is essential to uphold Hyatt standards.