Reservation Agent

Novotel Hotels; Kuala Lumpur; On-site; MYR 36,000 - 54,000; Full time

Job summary

Novotel Kuala Lumpur City Centre is seeking a frontline reservations professional to handle inquiries with the highest standard of service. You will manage guest requests, maintain accurate information, and stay informed about hotel facilities and activities to assist guests effectively.

The role requires excellent communication, attention to detail, and multitasking in a fast-paced environment, with strong English language skills and proficiency in MS Office tools.

Qualifications

• Excellent communication skills.
• Attention to detail.
• Ability to multitask in a fast-paced and dynamic environment.
• Results and service oriented with an eye for details.
• Excellent reading, writing and oral proficiency in English language.
• Proficient in MS Excel, Word, & PowerPoint.

Responsibilities

• Handling reservations inquiries and requests with the highest level of professionalism and customer service
• Efficiently and promptly establishing the correspondence service to guest inquiries.
• Ensure that the guests’ information is accurately processed on a timely manner.
• Full knowledge of the hotel facilities and activities.
• Oversees the daily movement of guest activities and able to resolve guest complaints and to establish an amicable relation with clients and customers of the hotel.

Skills

Excellent communication skills

Attention to detail

Ability to multitask

English proficiency (reading, writing,

Tools

MS Excel

MS Word

PowerPoint

Job description

Company Description

Novotel Kuala Lumpur City Centre

Hotel that makes every moment matter

Situated in the Golden Triangle of Kuala Lumpur, the hotel offers a convenient position between the PETRONAS Twin Towers and Bukit Bintang. Within a short stroll of less than five minutes, guests can easily reach the Kuala Lumpur Convention Centre and shopping destinations such as Pavilion Kuala Lumpur and Suria KLCC. With 302 rooms, all of which are smoke-free with various amenities including complimentary WIFI, 24-hour room service, built-in drinking water filtration, and an ergonomic working desk.

Culinary delights await at Food Exchange, where you can indulge in a diverse selection of international and local cuisine at this all-day dining restaurant. For socialising or refreshment, Gourmet Bar offers a range of alcoholic and non-alcoholic drinks. Guests staying on our premier floors or holding Accor Platinum and Diamond memberships enjoy exclusive access to Premier Lounge. Stay active with our outdoor swimming pool and fitness centre. Organise meetings and events in our six versatile ballrooms.

When in Kuala Lumpur, guests can explore a myriad of attractions located close to the hotel, including landmarks like Petronas Twin Towers, Aquaria KLCC, KL Tower, KL Forest Eco Park, Petaling Street (Chinatown), and numerous other captivating sights.

Job Description

• Handling reservations inquiries and requests with the highest level of professionalism and customer service
• Efficiently and promptly establishing the correspondence service to guest inquiries.
• Ensure that the guests’ information is accurately processed on a timely manner.
• Full knowledge of the hotel facilities and activities.
• Oversees the daily movement of guest activities and able to resolve guest complaints and to establish an amicable relation with clients and customers of the hotel.

Qualifications

• Excellent communication skills.
• Attention to detail
• Ability to multitask in a fast-paced and dynamic environment.
• Results and service oriented with an eye for details
• Excellent reading, writing and oral proficiency in English language
• Proficient in MS Excel, Word, & PowerPoint.