Team Member, Reservations

Amari Kuala Lumpur; Kuala Lumpur; Presencial; MYR 30.000 - 48.000; Jornada completa

Descripción de la vacante

Amari Kuala Lumpur is seeking a Reservations/Guest Services professional to manage guest inquiries and reservations at our busy hotel in KL. You will promote upgrades and packages while ensuring VIP requests are handled with care.

Responsibilities include confirming bookings, coordinating with Front Office and Accounts, and maintaining accurate records in the PMS. Prior hospitality experience is preferred, with a focus on service excellence.

Formación

• High school diploma or equivalent; a degree in Hospitality Management or related field is a plus, or 1–2 years in reservations or customer service within hospitality.

Responsabilidades

• Handle guest enquiries, room reservations and correspondence professionally.
• Promote room upgrades, packages and hotel services to maximise revenue.
• Ensure reservations are confirmed and guest requests coordinated, including VIPs.
• Monitor prepayments, travel vouchers and group rooming lists before arrival.
• Handle guest feedback and complaints professionally with timely follow-up.
• Coordinate with Front Office, Operations and Accounts for smooth check-in and accurate billing.
• Maintain accurate reservation records and generate daily, weekly and monthly reports.
• Utilise the PMS effectively and adhere to brand standards.
• Maintain a clean, organised working environment.
• Perform other duties as assigned by Management.

Conocimientos

Guest service

Communication

Upselling

Educación

High school diploma

Hospitality degree (nice to have)

Herramientas

PMS

Descripción del empleo

Set in Malaysia's rapidly developing capital, our hotel is located in the heart of KL Eco City, Bangsar and directly connected to LRT Station and KTM Commuter Station. Amari Kuala Lumpur is ideally located in between Kuala Lumpur and Petaling Jaya with 252 guest rooms ranging from well- appointed Superior rooms, Deluxe rooms, Club Deluxe rooms and Club One Bedroom Suites.

Responsibilities

• Handle guest enquiries, room reservations and correspondence accurately and professionally.
• Promote room upgrades, special packages and other hotel services to maximise revenue.
• Ensure reservations are confirmed and guest requests, including VIP arrangements, are properly coordinated.
• Monitor prepayments, travel agency vouchers and group rooming lists prior to arrival.
• Handle guest feedback and complaints professionally, ensuring timely follow-up.
• Coordinate with Front Office, Operations and Accounts to ensure smooth check-in arrangements and accurate billing.
• Maintain accurate reservation records, system updates and daily, weekly and monthly reports.
• Ensure proper utilisation of the Property Management System (PMS) and compliance with brand standards.
• Maintain a clean and organised working environment.
• Perform other duties as assigned by Management.

Qualifications

• High school diploma or equivalent; a degree in Hospitality Management or a related field is a plus or have 1-2 years of experience in a reservations or customer service role, preferably within the hospitality industry.