Guest Relations Executive — Flexible Hospitality & Perks

Swiss-Garden International Hotels, Resorts & Inns (A member of OSK Group); Kuantan; On-site; MYR 36,000 - 54,000; Full time

Benefits offered by this job

Staff privileges

Discounts

Wellness programs

Job summary

Swiss-Garden International Hotels, Resorts & Inns in Kuantan, Pahang seeks a Guest Relations Executive to join our Front Office & Guest Services team. You will greet guests, handle inquiries, resolve issues and ensure exceptional service throughout their stay.

Ideal candidates have proven guest services experience, strong English communication, familiar with hotel systems, and a professional, empathetic demeanor. Flexibility for shifts, weekends, and holidays is required.

Qualifications

• Proven experience in guest services, hospitality or a customer-facing role within the hotel or tourism industry.
• Excellent communication skills, with the ability to engage guests from diverse backgrounds and cultures.
• Professional demeanour with a calm and empathetic approach to handling guest concerns.
• Proficiency in English; additional language skills are highly desirable.
• Familiarity with hotel management systems and booking software.
• Ability to work flexibly, including shifts, weekends and public holidays as required.
• Strong organisational skills and attention to detail.
• A positive attitude and genuine passion for creating memorable guest experiences.
• High school diploma or equivalent; hospitality qualifications or training are advantageous.

Responsibilities

• Greet and welcome guests upon arrival, ensuring a warm and professional first impression that sets the tone for their stay
• Address guest inquiries, requests and concerns promptly and professionally, providing solutions that exceed expectations
• Manage guest complaints and elevate issues appropriately, ensuring swift resolution and guest satisfaction
• Coordinate with various hotel departments to fulfil special requests and ensure seamless service delivery
• Provide information about hotel facilities, amenities, local attractions and dining options to enhance the guest experience
• Maintain accurate records of guest interactions, preferences and special requirements for future visits
• Assist with check-in and check-out procedures, ensuring efficiency and courtesy
• Support the front office team during peak periods and busy operational times
• Monitor guest feedback and contribute to continuous improvement initiatives
• Represent the hotel professionally at all times, embodying our commitment to hospitality excellence

Skills

Guest services

Hospitality

Communication

Customer focus

Education

High school diploma or equivalent

Hospitality qualifications or training

Tools

Hotel PMS

Booking software

Job description

Swiss-Garden International Hotels, Resorts & Inns in Kuantan, Pahang seeks a Guest Relations Executive to join our Front Office & Guest Services team. You will greet guests, handle inquiries, resolve issues and ensure exceptional service throughout their stay.

Ideal candidates have proven guest services experience, strong English communication, familiar with hotel systems, and a professional, empathetic demeanor. Flexibility for shifts, weekends, and holidays is required.