Guest Services Officer- Front Office

Hyatt Regency; Kuantan; On-site; MYR 20,088 - 27,900; Full time

Job summary

A leading hotel is seeking a Guest Services Officer for its front office team. The role involves guest registration, handling inquiries, and providing assistance to enhance the overall guest experience. This is an entry-level position suitable for those interested in hotel operations and guest service.

Qualifications

• Genuine desire to satisfy guest needs.
• Refined verbal and written communication skills.
• Ability to stand for long periods.

Responsibilities

• Responsible for guest registration and communicating hotel services.
• Process payments and respond to guest inquiries.
• Be the face of Hyatt and enhance guest experience.

Skills

Communication skills

Customer service

Job description

Join to apply for the Guest Services Officer - Front Office role at Hyatt Regency.

Organization: Hyatt Regency Kuantan Resort

Summary

At Hyatt, we believe our guests choose Hyatt because of our caring and attentive colleagues who focus on providing efficient service and meaningful experiences. Guest Service Officers are responsible for guest registration and communicating hotel services and promotions. This highly visible role offers opportunities for casual conversations and directly impacts the guest experience. Duties may include processing payments and responding to guest inquiries. As a Front Office colleague, you'll be the face of Hyatt. If you have experience at other hotels as a front desk associate or an interest in hotel frontline roles, we'd love to hear from you!

Hyatt colleagues work in an environment that demands exceptional performance and offers great rewards, including career opportunities, job enrichment, and a supportive work environment. If you're ready for this challenge, we are ready for you.

Qualifications

• A genuine desire to satisfy guest needs in a fast-paced environment.
• Refined verbal and written communication skills.
• Ability to stand for long periods.
• *This position is open to Malaysian Nationals only, due to strict Malaysian Immigration and Manpower Department regulations.

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industry: Hospitality

Referrals increase your chances of interviewing at Hyatt Regency by 2x.

Get notified about new Guest Service Officer jobs in Greater Kuantan.