Guest Experience Specialist – Make Every Stay Remarkable

Moxy Hotels; Putrajaya; On-site; MYR 40,000 - 54,000; Full time

Job summary

Moxy Hotels in Putrajaya, Malaysia, is seeking a Guest Experience Expert to manage guest check-ins/check-outs, room assignments, and payment processing. You will coordinate with housekeeping to ensure room readiness and respond to guest requests with a focus on memorable experiences.

The role emphasizes proactive guest service, clear communication, and maintaining professional appearance and procedures in a busy hotel environment.

Qualifications

• High school diploma or GED required.
• No related work experience preferred.
• No supervisory experience required.

Responsibilities

• Handle guest check-ins and check-outs and assign rooms.
• Process payments and issue/activate room keys.
• Coordinate with housekeeping and staff to manage room status and guest requests.
• Provide local information, directions, and transport assistance.
• Ensure records and reports are accurate and complete.

Education

High school diploma or G.E.D. equivalent

Job description

Moxy Hotels in Putrajaya, Malaysia, is seeking a Guest Experience Expert to manage guest check-ins/check-outs, room assignments, and payment processing. You will coordinate with housekeeping to ensure room readiness and respond to guest requests with a focus on memorable experiences.

The role emphasizes proactive guest service, clear communication, and maintaining professional appearance and procedures in a busy hotel environment.