Memorable Guest Experience Associate

Courtyard by Marriott; Subang Jaya; On-site; MYR 36,000 - 60,000; Full time

Job summary

Courtyard by Marriott in Subang Jaya, Malaysia is seeking a Guest Experience Specialist. This role focuses on delivering a memorable guest journey beyond check-in and check-out, taking ownership of experiences in the hotel’s public areas with a guest-first mindset.

You will be on your feet, handle a variety of tasks—from responding to guest requests to maintaining quality standards—and play a key part in creating a safe, professional environment.

Qualifications

• High school diploma or GED required.
• No related work experience required.
• No supervisory experience required.
• No license or certification required.

Responsibilities

• Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay.
• They are empowered to move about their space and do what needs to be done.
• Whether processing operational needs, addressing guest requests, completing reports, delivering quality meals, or sharing the highlights of the local area, the Guest Experience Specialist makes transactions feel like part of the experience.

Education

High school diploma or G.E.D. equivalent

Job description

Courtyard by Marriott in Subang Jaya, Malaysia is seeking a Guest Experience Specialist. This role focuses on delivering a memorable guest journey beyond check-in and check-out, taking ownership of experiences in the hotel’s public areas with a guest-first mindset.

You will be on your feet, handle a variety of tasks—from responding to guest requests to maintaining quality standards—and play a key part in creating a safe, professional environment.