Guest Experience Expert - AYS

Renaissance Hotels; Kuala Lumpur; On-site; MYR 28,000 - 42,000; Full time

Job summary

Renaissance Hotels in Kuala Lumpur is hiring a Guest Experience Expert to welcome guests, handle requests, and ensure a memorable stay. You will be on your feet, processing check-ins/outs, guiding guests to local attractions, and collaborating with team members to maintain service quality.

A high school diploma or GED is preferred; no related work experience required. The role emphasizes professionalism, confidentiality, and responsiveness to guest needs, with opportunities to learn about the

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Responsibilities

• Handle guest check-ins and check-outs with a focus on a smooth experience.
• Process operational needs and respond to guest requests promptly.
• Complete reports and share highlights of the local area with guests.
• Maintain professional appearance, confidentiality, and adherence to policies.

Education

High school diploma or G.E.D. equivalent

Job description

Additional Information

Job Number26133905

Job CategoryRooms & Guest Services Operations

LocationCorner of Jalan Sultan Ismail and Jalan Ampang, Kuala Lumpur 50450, Malaysia VIEW ON MAP

ScheduleFull Time

Located Remotely?N

Position Type Non-Management

Position SummaryOur jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

Preferred QualificationsEducation: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We’re looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.