Guest Experience Specialist - First‑Class Service

Evolt Karting KL Sdn Bhd; Kuala Lumpur; On-site; MYR 27,000 - 36,000; Full time

Job summary

Evolt Karting KL Sdn Bhd is seeking a friendly Customer Service representative to welcome guests and deliver a first-class BattleKart experience from arrival to departure.

You will provide accurate information on packages, rates, and BattleKart's signature game modes, and explain the AR concept clearly to newcomers. You may conduct pre-session briefings on safety rules, kart handling, and SOP in coordination with the arena team to ensure a smooth guest journey.

Qualifications

• Greeting guests warmly and delivering a first-class BattleKart experience from arrival to departure.
• Providing accurate, up-to-date information on packages, rates, and BattleKart's signature game modes.
• Explaining the BattleKart concept and augmented-reality experience clearly to new guests.

Responsibilities

• Welcome and greet every guest warmly, delivering a first-class BattleKart experience from arrival to departure.
• Provide accurate, up-to-date information on packages, rates, and BattleKart's signature game modes.
• Explain the BattleKart concept and augmented-reality experience clearly to guests who are new to the brand.
• Conduct or support pre-session briefings with guests on safety rules, go-kart handling and SOP, in coordination with the arena/facility team.

Job description

Evolt Karting KL Sdn Bhd is seeking a friendly Customer Service representative to welcome guests and deliver a first-class BattleKart experience from arrival to departure.

You will provide accurate information on packages, rates, and BattleKart's signature game modes, and explain the AR concept clearly to newcomers. You may conduct pre-session briefings on safety rules, kart handling, and SOP in coordination with the arena team to ensure a smooth guest journey.