Guest Experience Specialist - Front Desk & VIP Service

EVOLVELAND BHD.; Miri; On-site; MYR 28,000 - 45,000; Full time

Job summary

EVOLVELAND BHD. invites a friendly Front Desk Associate to assist guests with check-in and check-out, handle calls, and provide warm, professional service at our 4-star international hotel in the city center.

You will review arrival lists, issue room keys, maintain guest records, and coordinate with housekeeping and billing to ensure smooth, personalized experiences while upholding privacy and security.

Strong communication and a hospitable attitude are essential in our fast-paced environment.

Qualifications

Responsibilities

• Assist guests with check-in and checkout, and perform cashiering duties.
• Review arrival lists and prepare compendiums prior to guests’ arrival.
• Welcome guests on arrival, register them, and issue room keys.
• Ensure VIPs receive special recognition and service and manage guest privacy.
• Liaise with other departments to meet guest requests and maintain repeat guest history.

Job description

EVOLVELAND BHD. invites a friendly Front Desk Associate to assist guests with check-in and check-out, handle calls, and provide warm, professional service at our 4-star international hotel in the city center.

You will review arrival lists, issue room keys, maintain guest records, and coordinate with housekeeping and billing to ensure smooth, personalized experiences while upholding privacy and security.

Strong communication and a hospitable attitude are essential in our fast-paced environment.