Guest Experience Specialist

Hyatt Regency; Kuala Lumpur; On-site; MYR 26,000 - 38,000; Full time

Job summary

Hyatt Regency Kuala Lumpur is seeking a guest services associate to assist guests and internal teams via phone, email and messaging platforms, delivering personalized and seamless service that aligns with brand standards.

You will create a positive first impression and help maintain high levels of guest satisfaction even from distance, requiring excellent communication, organization and the ability to multitask in a fast paced environment.

Qualifications

• Previous experience in customer service, call center or hospitality environment preferred.
• Excellent verbal communication and active listening skills.
• Clear, articulate phone manner and a friendly with empathetic attitude.
• Proficient in English; multilingual abilities is an advantage.
• Strong organizational skills and attention to detail.
• Ability to multitask and handle high call volumes calmly and professionally.
• Familiarity with hotel systems (e.g., Opera Cloud or call center software) is an advantage.
• Willingness to work in shifts, including weekends and public holidays.
• Diploma or certification in Hospitality, Communications or a related field.
• Fresh graduates are welcome to apply.

Responsibilities

• You will be responsible in assisting guests and internal teams via phone, email and messaging platforms.

Skills

Customer service

Call center

Hospitality

English proficiency

Multilingual

Organization

Multitasking

Opera Cloud

Shift work

Education

Diploma in Hospitality/Communications

Tools

Opera Cloud

Job description

Hyatt Regency Kuala Lumpur is seeking a guest services associate to assist guests and internal teams via phone, email and messaging platforms, delivering personalized and seamless service that aligns with brand standards.

You will create a positive first impression and help maintain high levels of guest satisfaction even from distance, requiring excellent communication, organization and the ability to multitask in a fast paced environment.