Customer Service Operator & Operation Associates

Private Advertiser; Kuala Lumpur; Presencial; MYR 27 000 - 36 000; Tempo integral

Resumo da oferta

BattleKart Kuala Lumpur is seeking Customer Service Operators and Operations Associates to greet guests, inform on packages, and explain the BattleKart experience. Front-of-house presence, safety briefings, and collaboration with arena operations are key.

You will handle cashier duties, bookings, inquiries via phone/WhatsApp/email, and support opening/closing procedures. A multi-skilled, energetic team player with good English and Malay is preferred; weekend and holiday shifts required.

Qualificações

• Good communication and guest-facing skills.
• Fluent in English and Malay; additional languages a plus.
• Familiarity with POS/computer systems is beneficial.

Responsabilidades

• Greet guests and deliver a first-class BattleKart experience from arrival to departure.
• Provide accurate information on packages, rates, and BattleKart game modes.
• Explain the BattleKart concept and AR experience clearly to new guests.
• Conduct or support safety briefings with guests in coordination with arena operations.
• Maintain a polished and energetic front-of-house presence.

Conhecimentos

Good communication skills

Fluent English

Fluent Malay

Multilingual (Mandarin/Cantonese or其他)

Formação académica

SPM holders welcome

Fresh graduates welcome

Ferramentas

POS system

Descrição da oferta de emprego

Customer Service Operator & Operation Associates

A. First-Class Customer Service Standard

• Welcome and greet every guest warmly, delivering a first-class BattleKart experience from arrival to departure.
• Provide accurate, up-to-date information on packages, rates, and BattleKart's signature game modes.
• Explain the BattleKart concept and augmented-reality experience clearly to guests who are new to the brand.
• Conduct or support pre-session briefings with guests on safety rules, go-kart handling and SOP, in coordination with the arena/floor operations team.
• Maintain a polished, presentable, professional, and energetic front-of-house presence at all times.

B. Cashier & Routine Transactions

• Manage the cashier counter and process all sales transactions (cash, card, e-wallet) accurately using the POS system and back end portal.
• Perform daily cash handling, reconciliation, and reporting in line with company procedure.
• Issue receipts and process adjustments strictly according to policy.
• Handle retail, merchandise, and package add-on sales as required.
• Cross cover with floor team when required.

C. Opening & Closing Procedures

• Carry out daily opening procedures — counter and systems setup, float verification, and readiness checks.
• Carry out daily closing procedures — end-of-day cash reconciliation, reporting, and secure handover.
• Ensure the front desk, lounge, and customer areas are neat, clean, and fully ready for operations at open and close.

D. Booking & Reservation Assistance

• Assist walk-in and end to end online customers with session bookings, follow up, schedule changes, and package selection.
• Coordinate booking and session timing with the operations/track team to manage guest flow and capacity.
• Confirm booking details, manage waitlists, and proactively communicate any delays or changes to guests.
• Manage all incoming calls and BattleKart KL's official communication channels (phone, WhatsApp Business, email) for customer enquiries, feedback, and support requests.
• Respond attentively and courteously to all guest questions, requests, and concerns, escalating to the Duty/Branch Manager where needed.
• Manage phone calls and company communication channels for customer enquiries and support.
• Follow up proactively with guests to ensure satisfaction throughout their visit.
• Provide secretarial, administrative, and inventory support as and when required.

F. Arena Floor & Operations Duties

• Conduct pre-session briefing to driver/customer, safety rules, go-kart handling and standard procedure.
• Assist with daily opening and closing, operations and any maintenance required.
• Ensuring arena safety standards are adhered to throughout each session.
• Assist with additional duties arena and facility maintenance as required.
• Manage and guide customers into the arena.
• The Hybrid anchor of the role cross cover handling front desk, briefing, assisting customers/guests when required.

G. Support / General

• Cleaning standards (Arena floor and area, front desk and cashier area, customer/common lounge area, briefing area, and staff room).
• Waste management and equipment care, including projection equipment.
• Coordination with operations/front desk during events or peak hours.

Job requirements

• SPM holders and fresh graduates are welcome to apply.
• Good communication skills and fluent English and Malay (Mandarin, Cantonese and other languages are a plus; energetic, friendly, and guest-focused personality.)
• Prior customer service or cashier experience preferred; familiarity with POS / computer systems is an advantage.
• Hardworking, proactive, and helpful, with strong integrity, honesty, and high commitment to the job.
• Able to work across multiple departments when required. Multi-skilled workforce model.
• Able to work as part of a team, and comfortable working weekends, peak season, and public holidays.
• Shift-based schedule and rotation based on 45 working hours per week (5 working days, 2 off days).
• Guideline age range of approximately 21–33 years.
• Open to both male and female applicants.
• Familiarity with the entertainment, leisure, hospitality, or tourism industry is an advantage.
• Willing and excited to be part of BattleKart Kuala Lumpur's operations founding team — the first BattleKart center in Asia.