Guest Experience & Service Host (Part-Time)

Madam Kwans Restaurant ( Suez Top Ventures Sdn Bhd); Kuala Lumpur; On-site; MYR 21,000 - 34,000; Full time

Job summary

Madam Kwans Restaurant ( Suez Top Ventures Sdn Bhd) seeks a friendly Customer Relationship & Guest Experience Associate to greet guests, handle enquiries, and promote menu items to ensure a memorable dining experience.

You will collaborate with kitchen and service teams, manage feedback and reviews, and support promotional activities while maintaining a polished appearance and weekend/holiday rotating shifts.

Qualifications

• Fresh graduates and part-time candidates are encouraged to apply.
• Able to communicate in Bahasa Malaysia, English, Mandarin (preferred).
• Friendly, energetic, proactive, and customer-service oriented.

Responsibilities

• Welcome and engage with customers in a warm and professional manner.
• Attend to customer enquiries, feedback, and requests promptly.
• Check and ensure customers’ orders are served correctly and in a timely manner.
• Recommend menu items, signature dishes, and ongoing promotions to customers.
• Obtain feedback from customers regarding food quality, service, and overall dining experience.
• Monitor overall customer dining experience and service satisfaction.
• Encourage satisfied customers to leave reviews and ratings on platforms such as Google, Dianping, and other online review platforms.
• Assist in handling customer complaints or service recovery professionally.
• Coordinate with kitchen and service team to ensure smooth outlet operations.
• Support outlet marketing or promotional activities when required.
• Maintain a clean, presentable, and professional appearance at all times.
• Support outlet activities and peak-hour operations when required.

Skills

Customer service

Communication

Weekend availability

Job description

Madam Kwans Restaurant ( Suez Top Ventures Sdn Bhd) seeks a friendly Customer Relationship & Guest Experience Associate to greet guests, handle enquiries, and promote menu items to ensure a memorable dining experience.

You will collaborate with kitchen and service teams, manage feedback and reviews, and support promotional activities while maintaining a polished appearance and weekend/holiday rotating shifts.