Guest Experience & Reservations Pro

Borneo Beach Villas; West Coast Division; On-site; MYR 42,000 - 65,000; Full time

Job summary

Borneo Beach Villas is seeking a Reservations & Host Specialist to support host and reservations operations across OTA channels and Airbnb hosting tools. You will manage listings, guest communications, and coordination with teams to optimize occupancy and pricing while maintaining accurate records in the PMS and ordering systems.

The role requires 2–5 years in hospitality, strong English skills, Mandarin as a plus, and the ability to work flexible hours including weekends.

Qualifications

• Minimum 2–5 years in hospitality, front office, reservations or Airbnb management.
• Hands-on experience with OTA platforms (Booking.com, Agoda, Expedia) and Airbnb hosting tools.
• SPM qualification or equivalent; diploma holders with relevant hospitality experience encouraged.
• Strong attention to detail and excellent organizational skills.
• Proactive, service-oriented and able to work independently.
• Fluent in English; Mandarin proficiency is a strong advantage.
• Proficient in Guest Centrix PMS and Smart Order system.
• Willingness to work flexible hours, including weekends/holidays.
• Competitive compensation based on experience.

Responsibilities

• Support host and reservations operations across OTAs and Airbnb hosting.
• Manage listings and guest communications to ensure exceptional experiences.
• Coordinate with teams to optimize occupancy and pricing.
• Maintain accurate records using PMS and ordering systems.

Skills

Customer service

Attention to detail

Proactive

Teamwork

Fluent English

Mandarin (advantage)

Content creation

Social media

Education

SPM qualification

Diploma in hospitality (preferred)

Tools

Guest Centrix PMS

Smart Order system

Booking.com

Agoda

Expedia

Airbnb hosting tools

Job description

Borneo Beach Villas is seeking a Reservations & Host Specialist to support host and reservations operations across OTA channels and Airbnb hosting tools. You will manage listings, guest communications, and coordination with teams to optimize occupancy and pricing while maintaining accurate records in the PMS and ordering systems.

The role requires 2–5 years in hospitality, strong English skills, Mandarin as a plus, and the ability to work flexible hours including weekends.