Receptionist & Administrative - Kuala Lumpur

C&W SERVICES (S) PTE. LTD.; Kuala Lumpur; On-site; MYR 33,000 - 56,000; Full time

Job summary

Cushman & Wakefield in Kuala Lumpur is seeking a friendly receptionist to be the first point of contact for visitors, clients, vendors and staff. You will greet, assist, and direct people while maintaining a professional front desk.

Responsibilities include managing calls, coordinating meeting room bookings, handling visitor registrations, and supporting office logistics with accuracy and courtesy. The role demands strong communication, organization, and a proactive guest experience mindset.

Qualifications

• Minimum 2 years of reception, hospitality, or vendor coordination experience.
• 2 years of face-to-face interaction with customers preferred.
• A pleasant phone voice and excellent verbal and written communication skills are a must.
• Organization and attention to detail required.
• Must be able to work in a fast paced, high volume environment.
• Proven computer experience including Outlook, Word and Excel.

Responsibilities

• Serve as the first point of contact for visitors, clients, vendors, and employees.
• Greet, assist, and direct visitors to contacts or meeting locations.
• Manage incoming calls, screen inquiries, route calls, and take messages when required.
• Maintain visitor registration and issue badges.
• Coordinate meeting room bookings and workplace logistics.
• Support planning and coordination of events and ad-hoc requests.
• Provide administrative support and office coordination.

Skills

Reception

Customer service

Communication skills

MS Office

Outlook

Phone etiquette

Tools

Outlook

Word

Excel

Job description

Serve as the first point of contact for visitors, clients, vendors, and employees, ensuring a professional and welcoming experience.

Greet, assist, and direct visitors to the appropriate contacts or meeting locations.

Manage incoming calls, screen inquiries, route calls, and take detailed messages when required.

Maintain visitor registration processes, issue visitor badges, and ensure accurate visitor records.

Deliver an exceptional workplace and guest experience through professional customer service.

Coordinate meeting room bookings, visitor arrangements, and workplace logistics.

Support the planning and coordination of events, catering, and ad‑hoc workplace requests.

Provide administrative support, including document handling, office coordination, and supply management.

Maintain reception, conference rooms, and guest areas to a high professional standard.

Coordinate facilities‑related requests with building management, vendors, and service providers.

Act as a liaison between clients, building management, and third‑party vendors to resolve workplace issues.

Provide travel and transportation assistance for visitors and employees as needed.

Ensure compliance with company policies, safety standards, and security procedures.

About you

Minimum of 2 years of reception, hospitality, and/or vendor coordination experience

2 years of experience in face‑to‑face interaction with customers preferred

A pleasant phone voice and excellent verbal and written communication skills a must

Organization and attention to detail required

Must be able to work in a fast paced, high volume environment

Proven computer experience essential including proficiency in Outlook, Word and Excel required

Ideal candidate must have a positive attitude and be comfortable in providing customer service to a diverse population

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;

Being part of a growing global company;

Career development and a promote from within culture;

An organisation committed to Diversity and Inclusion

We're committed to providing work‑life balance for our people in an inclusive, rewarding environment.

We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.

We have a vision of the future, where people simply belong.

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, gender, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status. We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you