Guest Service Manager

Genting Malaysia Berhad; Genting Highlands; On-site; MYR 36,000 - 60,000; Full time

Job summary

Genting Malaysia is seeking a Front Office Supervisor to uphold the highest service standards across our hotel and hospitality operations. You will lead the front desk team, manage guest requests, and ensure smooth daily operations in a dynamic resort environment.

The role requires strong leadership, excellent communication, and a proactive approach to guest satisfaction, with a focus on professional service recovery and team collaboration.

Qualifications

• Minimum SPM Education. Preferably Degree/ Diploma/ Certificate in Hotel Management.
• Basic Computer Knowledge
• Preferably with two (2) years working experience as Supervisor
• Well versed in Front Office job function
• Able to write reports and make recommendation when required
• Abilities to work independently
• Good interpersonal skill
• Good leadership
• Interest to work with people
• Willing to work long hour
• Pleasant personallity

Responsibilities

• In charge of Front Office Department preserving the best quality standards and good order of the House as expresses by the Management.
• To handle guest request and complaints efficiently and professionally with justify service recovery.

Skills

Interpersonal skills

Leadership

Report writing

Independent work

Front Office knowledge

People orientation

Willing to work long hours

Pleasant personality

Basic computer knowledge

Education

Minimum SPM Education

Degree/Diploma/Certificate in Hotel Management

Job description

Genting Malaysia is a leading multinational conglomerate that is principally involved in the leisure and hospitality business, covering theme parks, casinos, hotels, seaside resorts and entertainment venues in Malaysia, the UK, and the US. It is one of the largest listed companies in Malaysia.With decades of experience and milestones, Genting Malaysia celebrates its 60 Years Diamond Jubilee in 2025, stamping its mark as a leading tourism and entertainment hub with award-winning properties and world-class attractions such as Genting SkyWorlds Theme Park, Skytropolis Indoor Theme Park, Crockfords, and more. Even with all these accolades, Genting Malaysia is constantly expanding and making big waves in the hospitality industry.If you are searching for a dynamic career full of exciting growth opportunities; look no further and join us today!

BASIC FUNCTION:

In charge of Front Office Department preserving the best quality standards and good order of the House as expresses by the Management.

To handle guest request and complaints efficiently and professionally with justify service recovery.

JOB SPECIFICATION:

• Minimum SPM Education. Preferably Degree/ Diploma/ Certificate in Hotel Management.
• Basic Computer Knowledge
• Preferably with two (2) years working experience as Supervisor
• Well versed in Front Office job function
• Able to write reports and make recommendation when required
• Abilities to work independently
• Good interpersonal skill
• Good leadership
• Interest to work with people
• Willing to work long hour
• Pleasant personallity

Be part of an exciting history-in-the-making, help shape the future with us. This is a golden opportunity for you to establish a strong foundation for a great career within the company.

Job Segment:Service Manager, Manager, Customer Service, Management

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Travel Agents, Tour Operators & Tourist Services More than 10,000 employees

Genting Malaysia is a leading multinational conglomerate that is principally involved in the leisure and hospitality business, covering theme parks, casinos, hotels, seaside resorts and entertainment venues in Malaysia, the UK, and the US. It is one of the largest listed companies in Malaysia.With over 50 years of experience and milestones, Genting Malaysia is currently expanding and transforming Resorts World Genting into the leading tourism and entertainment hub via the Genting Integrated Resort Transformation Plan. Under this plan, flagship projects include Skytropolis Indoor Theme Park, the outdoor theme park - Genting SkyWorlds - and the adjacent shopping complex - SkyAvenue, which houses some of the most prestigious lifestyle brands from around the world. The plaza also features a state-of-the-art cable car system, which connects SkyAvenue to the mid-hill Genting Highlands Premium Outlets, carrying up to 3,600 passengers per hour per way.

With over 50 years of experience and milestones, Genting Malaysia is currently expanding and transforming Resorts World Genting into the leading tourism and entertainment hub via the Genting Integrated Resort Transformation Plan. Under this plan, flagship projects include Skytropolis Indoor Theme Park, the outdoor theme park - Genting SkyWorlds - and the adjacent shopping complex - SkyAvenue, which houses some of the most prestigious lifestyle brands from around the world. The plaza also features a state-of-the-art cable car system, which connects SkyAvenue to the mid-hill Genting Highlands Premium Outlets, carrying up to 3,600 passengers per hour per way.

Genting Malaysia is a leading multinational conglomerate that is principally involved in the leisure and hospitality business, covering theme parks, casinos, hotels, seaside resorts and entertainment venues in Malaysia, the UK, and the US. It is one of the largest listed companies in Malaysia.

With over 50 years of experience and milestones, Genting Malaysia is currently expanding and transforming Resorts World Genting into the leading tourism and entertainment hub via the Genting Integrated Resort Transformation Plan. Under this plan, flagship projects include Skytropolis Indoor Theme Park, the outdoor theme park - Genting SkyWorlds - and the adjacent shopping complex - SkyAvenue, which houses some of the most prestigious lifestyle brands from around the world. The plaza also features a state-of-the‑art cable car system, which connects SkyAvenue to the mid‑hill Genting Highlands Premium Outlets, carrying up to 3,600 passengers per hour per way.

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