Room Division Supervisor - Housekeeping & Guest Experience

TipTopJob.com Malaysia; Genting Highlands; On-site; MYR 20,000 - 31,000; Full time

Job summary

Genting Malaysia is seeking a housekeeping professional to oversee guest suites and breakfast operations at Resorts World Genting. You will counsel staff as needed and handle guest complaints while performing general office duties.

The role requires strong leadership, the ability to train new staff, and good communication in English and Bahasa Malaysia. Candidates with PMR/SPM certificates and related experience are encouraged to apply.

Qualifications

• Minimum PMR with 4 years' experience in Housekeeping Operations.
• SPM qualification with 3 years' experience in Housekeeping Operations is acceptable.
• Certificate / Diploma holder in Hotel Management with 1-2 years working experience in Housekeeping Operations is encouraged.
• Good communication skills and positive attitude towards teamwork.
• Able to train new staff and do report writing.
• Strong leadership qualities and able to work independently.
• Good command of spoken and written English and Bahasa Malaysia.

Responsibilities

• Inspecting in guest suites and breakfast operations.
• Conduct counseling for employee when necessary.
• Resolving guest complaints, general office duties.
• Ensures that housekeeping staff are fully conversant with security and fire procedures and are aware of their specific responsibilities.

Skills

Good communication

Teamwork

Train new staff

Report writing

Leadership

Independent work

Education

PMR with 4 years experience

SPM with 3 years experience

Certificate/Diploma in Hotel Management

Job description

Genting Malaysia is seeking a housekeeping professional to oversee guest suites and breakfast operations at Resorts World Genting. You will counsel staff as needed and handle guest complaints while performing general office duties.

The role requires strong leadership, the ability to train new staff, and good communication in English and Bahasa Malaysia. Candidates with PMR/SPM certificates and related experience are encouraged to apply.