Guest Service Manager — Front Office Leader & Growth

Genting Malaysia; Malaysia; Hybrid; MYR 45,000 - 78,000; Full time

Job summary

Genting Malaysia is seeking a Front Office Supervisor to uphold the highest service standards across guest interactions in Malaysia. You will handle guest requests and complaints professionally, write operational reports, and lead frontline staff to ensure smooth check-ins and a consistently warm welcome for all guests.

This role requires strong leadership, basic computer literacy, and the ability to work long hours with a keen eye for detail, aiming to deliver memorable guest experiences at our

Qualifications

• Minimum SPM education; degree/diploma/certificate in hotel management preferred.
• Basic computer knowledge required.
• Preferably 2 years of supervisor experience.

Responsibilities

• Maintain Front Office to uphold high quality standards and order.
• Handle guest requests and complaints efficiently with service recovery.

Skills

Basic computer skills

Interpersonal skills

Leadership

Report writing

Customer service

Education

Minimum SPM education; Degree/Diploma/Certificate in Hotel Management preferred

Job description

Genting Malaysia is seeking a Front Office Supervisor to uphold the highest service standards across guest interactions in Malaysia. You will handle guest requests and complaints professionally, write operational reports, and lead frontline staff to ensure smooth check-ins and a consistently warm welcome for all guests.

This role requires strong leadership, basic computer literacy, and the ability to work long hours with a keen eye for detail, aiming to deliver memorable guest experiences at our