Guest Experience Lead — Duty Manager

Ormond Hotels Group; Sepang; On-site; MYR 29,000 - 40,000; Full time

Job summary

Ormond Hotels Group in Sepang is seeking a guest-centric Front Office/Guest Services professional. You will greet guests, manage check-in/check-out, and handle guest inquiries with a friendly, proactive approach.

A strong hospitality mindset and excellent English communication are essential to delivering memorable experiences. You will collaborate with Night Team and other departments, contribute to brand standards, and participate in ongoing training to elevate guest satisfaction and service

Qualifications

• Experience in a customer-focused industry.
• Excellent communication skills in English (verbal and written).
• Willingness to be proactive, hands-on, and guest-focused.

Responsibilities

• Provide friendly, helpful, and responsive service to guests from arrival to departure.
• Ensure efficient reception experience including check-in/check-out and audit procedures.
• Keep management informed of guest feedback and relevant issues from other departments.
• Demonstrate a high level of customer service at all times.
• Attend required training and assist with Night Team training and development.

Skills

Guest service

Communication skills

Hospitality mindset

Multitasking

Social media savvy

Job description

Ormond Hotels Group in Sepang is seeking a guest-centric Front Office/Guest Services professional. You will greet guests, manage check-in/check-out, and handle guest inquiries with a friendly, proactive approach.

A strong hospitality mindset and excellent English communication are essential to delivering memorable experiences. You will collaborate with Night Team and other departments, contribute to brand standards, and participate in ongoing training to elevate guest satisfaction and service