Guest Experience Host - Front Desk & Seating

FirePitz Group; Malaysia; On-site; MYR 20,000 - 27,000; Full time

Benefits offered by this job

Staff meals provided

Uniform provided

Medical coverage

Career growth opportunities

EPF/SOCSO/EIS

Job summary

FirePitz Group in Malaysia is seeking a friendly Host/Guest Relations officer to greet guests, manage seating, and oversee reservations. You will escort guests to tables, hand over menus, and coordinate with floor staff to ensure smooth turnover.

The role requires excellent communication, a professional appearance, and the ability to work peak dining hours and weekends. Staff meals, uniforms, medical coverage, and career growth opportunities are provided.

Qualifications

• Good communication and interpersonal skills.
• Professional appearance and welcoming attitude.
• Basic computer and reservation software literacy.
• Strong organizational skills and multi-tasking ability.
• Able to work peak dining hours and weekends.

Responsibilities

• Greet guests warmly upon arrival and manage table seatings.
• Handle table reservations, phone calls, and guest inquiries.
• Escort guests to their assigned tables and hand over menus.
• Coordinate with floor servers to manage table turnaround.
• Maintain a neat, welcoming, and organized entrance area.

Skills

Communication skills

Interpersonal skills

Reservation software literacy

Basic computer skills

Organizational skills

Multi-tasking

Peak hours/weekend work

Tools

Reservation software

Job description

FirePitz Group in Malaysia is seeking a friendly Host/Guest Relations officer to greet guests, manage seating, and oversee reservations. You will escort guests to tables, hand over menus, and coordinate with floor staff to ensure smooth turnover.

The role requires excellent communication, a professional appearance, and the ability to work peak dining hours and weekends. Staff meals, uniforms, medical coverage, and career growth opportunities are provided.