Guest Experience Host – Front of House

Felice Restaurant Sdn Bhd; Kuala Lumpur; On-site; MYR 28,000 - 39,000; Full time

Job summary

IF ONLY Restaurant in Kuala Lumpur is seeking a warm, attentive Front of House Service Crew member who loves delivering guest experiences. You will welcome guests, guide seating, handle inquiries, and coordinate with the service team to ensure smooth operations.

Applicants should enjoy helping people, communicate clearly, and stay organised during busy periods. Hospitality experience is a plus, and willingness to learn and work shifts, including weekends and holidays, is required.

Qualifications

• Genuine passion for helping people and delivering a thoughtful guest experience.
• Clear and confident communication with guests and team members.
• Attention to detail and calmness during busy periods.
• Willingness to learn and take initiative; flexible with shifts.

Responsibilities

• Welcome guests warmly and manage seating, reservations and waiting lists.
• Handle enquiries through phone, messages and in person with care and professionalism.
• Coordinate with the service team on table availability and celebrations.
• Respond calmly to guest concerns, take ownership and follow through with the team.
• Keep the front desk and entrance tidy, organised and welcoming.
• Learn the menu and offerings to confidently assist guests.

Skills

Customer service

Communication

Team player

Organisation

Job description

IF ONLY Restaurant in Kuala Lumpur is seeking a warm, attentive Front of House Service Crew member who loves delivering guest experiences. You will welcome guests, guide seating, handle inquiries, and coordinate with the service team to ensure smooth operations.

Applicants should enjoy helping people, communicate clearly, and stay organised during busy periods. Hospitality experience is a plus, and willingness to learn and work shifts, including weekends and holidays, is required.