Guest Experience Host - F&B Service & Events

Ormond Hotels; Kuala Lumpur; On-site; MYR 27,000 - 40,000; Full time

Job summary

Ormond Hotels is seeking enthusiastic F&B service staff to greet guests, explain menu items, and take orders with accuracy. You will be part of a team delivering dining experiences that meet high standards and guest expectations.

Responsibilities include serving food and beverages, maintaining table settings, and assisting with event support. A focus on hygiene, teamwork, and timely communication is essential for success.

Qualifications

• Minimum SPM / Certificate / Diploma in Hospitality, F&B, or related field.
• Prior experience in F&B service or hospitality is an advantage (fresh graduates are welcome).
• Good communication skills in English and Bahasa Malaysia.
• Friendly, presentable, and customer-oriented with a positive attitude.
• Able to work shifts, weekends, and public holidays.
• Physically fit and able to stand for long hours.
• Basic knowledge of food hygiene, safety, and service standards.
• Able to work well in a team and follow instructions from supervisors.
• Willing to learn, proactive, and shows enthusiasm in service delivery.
• Typhoid vaccination and a Food Handling Certificate are required.

Responsibilities

• Greet guests warmly, provide menu recommendations, and take accurate orders to ensure an enjoyable dining experience.
• Serve food and beverages promptly and efficiently, following standard serving procedures and ensuring proper table settings.
• Responsible for setting up, arranging, and cleaning tables and dining areas before, during, and after service.
• Handle guest inquiries and address any concerns or complaints with a professional and positive attitude, escalating issues to the F&B Supervisor or Manager if necessary.
• Collaborate with the kitchen staff to ensure timely delivery of food items and accuracy in order preparation.
• Maintain a thorough knowledge of all food and beverage offerings, including ingredients and preparation methods, to provide detailed information to guests.
• Suggest and up-sell menu items to enhance the dining experience and contribute to revenue generation.
• Handle cash and electronic transactions accurately, process payments, and return change to guests as required.
• Comply with all health and safety regulations, maintaining cleanliness and hygiene standards in all F&B areas.
• Participate in daily briefings to stay informed about special events, menu changes, and any other relevant information.
• Assist in the inventory management of food and beverage supplies, reporting shortages or damages as necessary.
• Support the F&B team during events and functions, ensuring seamless execution and customer satisfaction.
• Adhere to Ormond Group's policies and procedures, including those related to dress code and conduct.

Skills

Customer service

English language

Bahasa Malaysia

Teamwork

Positive attitude

Education

SPM/Certificate/Diploma in Hospitality or F&B

Food Handling Certificate

Typhoid vaccination

Job description

Ormond Hotels is seeking enthusiastic F&B service staff to greet guests, explain menu items, and take orders with accuracy. You will be part of a team delivering dining experiences that meet high standards and guest expectations.

Responsibilities include serving food and beverages, maintaining table settings, and assisting with event support. A focus on hygiene, teamwork, and timely communication is essential for success.