F&B Attendant

Wyndham Suites KLCC; Kuala Lumpur; On-site; MYR 20,000 - 27,000; Full time

Job summary

Wyndham Suites KLCC in Kuala Lumpur is seeking a hospitality-focused F&B Associate to greet guests, take orders, present menus, and ensure accurate service while maintaining cleanliness and hygiene standards. You will collaborate with kitchen and service teams, upsell specials, monitor freshness and safety, and participate in briefings and training sessions to deliver exceptional guest experiences.

Flexible to work shifts, including weekends and evenings; previous F&B experience is preferred but

Qualifications

• High school diploma or equivalent is required or considered.
• Strong communication and interpersonal skills are essential.
• Ability to work well in a team and deliver guest-focused service.
• Adherence to grooming standards and professional appearance.
• Basic knowledge of food hygiene and safety standards is preferred.

Responsibilities

• Greet guests and seat them, present menus, and highlight specials.
• Take orders accurately and ensure guest satisfaction by addressing feedback.
• Prepare and serve drinks, food, and specialty dishes with quality presentation.
• Coordinate with kitchen to ensure timely communication and order accuracy.
• Upsell menu items and daily specials to enhance guest experience and revenue.
• Maintain dining area cleanliness and reset tables promptly for next seating.
• Monitor food preparation for freshness, safety, and standards compliance.
• Attend daily briefings and participate in training sessions to improve skills.
• Adhere to hotel policies, grooming standards, and operational protocols.
• Collaborate with team members to ensure smooth restaurant operations.

Skills

Communication skills

Interpersonal skills

Teamwork

Grooming standards

Education

High school diploma or equivalent

Tools

Job description

Greet and bring guests to tables, present menus, and highlight daily specials.

Provide accurate information about menu items, including ingredients and preparation methods.

Take orders accurately and ensure guest satisfaction by addressing feedback and resolving issues.

Prepare and serve drinks, food, and specialty dishes, ensuring quality and presentation standards.

Monitor food preparation to ensure freshness, safety, and adherence to standards.

Upsell menu items, beverages, and special meals to enhance experience and increase revenue.

Recommend wine pairings, daily specials, and seasonal promotions.

Input orders into the system, ensure timely communication with the kitchen, and process payments.

Maintain cleanliness in dining areas, prepare tables with necessary items, and ensure hygiene standards.

Reset tables promptly after guests leave and prepare for the next seating.

Collaborate with kitchen and service teams to ensure smooth operations.

Manage inventory, including monitoring stock levels, checking expiry dates, and reporting shortages.

Attend daily briefings and participate in scheduled training sessions to enhance skills.

Adhere to hotel policies, grooming standards, and operational protocols.

Maintain a well-staffed and operational work area, assisting team members as needed.

Requirement

High school diploma or equivalent; certification in hospitality is a plus.

Previous F&B experience in hotels or restaurants is preferred but not mandatory.

Basic cooking skills and knowledge of food preparation are required.

Strong communication and interpersonal skills to deliver exceptional guest service.

Basic knowledge of food hygiene and safety standards.

Flexible to work shifts, including weekends, holidays, and evenings.

Team-oriented, presentable, and adheres to grooming standards.

Physically capable of standing for long periods and performing F&B tasks.