Front Desk & Guest Experience Intern

Holiday Inn; Johor Bahru; On-site; MYR 24,000 - 32,000; Full time

Job summary

Jora Malaysia is seeking a friendly front desk agent in Johor Bahru to warmly greet guests, assist with check-in and check-out, and manage inquiries using the hotel’s system. You will respond to calls and emails, provide information on rooms, rates, and amenities, coordinate with housekeeping, and support daily front desk operations to ensure a smooth guest experience.

Responsibilities include handling guest requests, managing bookings and cancellations, while upholding safety, privacy, and

Responsibilities

• Greet and welcome guests upon arrival with a warm and professional attitude
• Assist with check-in and check-out procedures using the hotel’s property management system
• Answer phone calls and respond to emails, inquiries, and guest requests promptly and courteously
• Provide information about the hotel, available rooms, rates, and amenities
• Handle guest complaints and resolve issues with guidance from supervisors
• Assist with booking reservations and managing cancellations
• Coordinate with housekeeping and other departments to ensure a seamless guest experience
• Maintain a clean, organized, and professional front desk area
• Follow hotel policies and procedures regarding safety, security, and privacy
• Support the front desk team with administrative tasks and daily reports

Job description

Jora Malaysia is seeking a friendly front desk agent in Johor Bahru to warmly greet guests, assist with check-in and check-out, and manage inquiries using the hotel’s system. You will respond to calls and emails, provide information on rooms, rates, and amenities, coordinate with housekeeping, and support daily front desk operations to ensure a smooth guest experience.

Responsibilities include handling guest requests, managing bookings and cancellations, while upholding safety, privacy, and