Front Desk & Visitor Experience Specialist

City University Malaysia; Selangor; On-site; MYR 28,000 - 39,000; Full time

Job summary

Jora Malaysia in Selangor is seeking a receptionist to handle a range of front-desk duties and administrative tasks. You will answer calls, assist walk-in customers, and coordinate with various departments to resolve inquiries while maintaining a professional image.

The role requires good communication, 1-2 years in similar roles, and proficiency in MS Office. You will interact with students, staff, visitors and VIP guests in a courteous manner.

Qualifications

• SPM, STPM, certificate or diploma in business/admin.
• 1-2 years in reception or admin preferred.
• Excellent communication and professional attitude.
• Proficient in MS Office (Word, Excel, Outlook).

Responsibilities

• Answer incoming calls on multi-line phones using PABX; transfer to the right person and prepare reports on calls.
• Greet walk-in customers, visitors, contractors or suppliers at the reception in a friendly, professional manner.
• Direct VIP guests and inform the relevant department on arrival.
• Sort, handle and log mail and outgoing courier items; monitor dispatches.
• Attend to general admin tasks, data entry, filing and updating records.
• Update extension list and monitor staff movements (absences, resignations, transfers).
• Train and guide junior receptionists on work ethics and front desk criteria.
• Maintain a high standard of cleanliness and professional image at the reception.
• Handle ad-hoc tasks as needed.

Skills

Communication

Interpersonal skills

Multitasking

Organization

Education

Diploma or certificate in Business Administration

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Jora Malaysia in Selangor is seeking a receptionist to handle a range of front-desk duties and administrative tasks. You will answer calls, assist walk-in customers, and coordinate with various departments to resolve inquiries while maintaining a professional image.

The role requires good communication, 1-2 years in similar roles, and proficiency in MS Office. You will interact with students, staff, visitors and VIP guests in a courteous manner.