Guest Experience Front Desk Coordinator

Belum Rainforest Management Sdn Bhd; Gerik; Presencial; MYR 22.000 - 39.000; Jornada completa

Descripción de la vacante

Belum Rainforest Resort in Pulau Banding, Perak, is seeking a Front Office Assistant to greet guests, manage check-in/out and handle guest inquiries. You will assist with room and boat transfer bookings, maintain guest records, and coordinate with Housekeeping and Maintenance to ensure smooth operations.

The role involves answering calls, emails and providing information on resort facilities and local rainforest attractions, while handling billing and daily shift handovers in a busy resort

Formación

• Greet guests and manage check-in/out procedures.
• Answer calls, emails, and assist with bookings for rooms and transfers.
• Maintain guest records and handle billing and transactions.

Responsabilidades

• Coordinate with Housekeeping and Maintenance to prepare rooms and resolve guest issues.
• Provide information on resort facilities, packages and local attractions.
• Handle daily shift handovers and maintain accurate records.

Conocimientos

Guest services

Reservations & Inquiries

Administrative support

Department coordination

Descripción del empleo

Belum Rainforest Resort in Pulau Banding, Perak, is seeking a Front Office Assistant to greet guests, manage check-in/out and handle guest inquiries. You will assist with room and boat transfer bookings, maintain guest records, and coordinate with Housekeeping and Maintenance to ensure smooth operations.

The role involves answering calls, emails and providing information on resort facilities and local rainforest attractions, while handling billing and daily shift handovers in a busy resort