Guest Experience & F&B Team Associate

Venus Gourmet; Kuala Lumpur; On-site; MYR 28,000 - 45,000; Full time

Benefits offered by this job

Meal allowance

Shift allowance

Split shift allowance

Overtime allowance

Service point

Health insurance

Opportunities for promotion

Professional development

Job summary

Jora Malaysia is recruiting for a guest-facing role in Kuala Lumpur to ensure timely service, monitor food and beverage quality, and address guest concerns as part of a collaborative team.

The position requires strong customer service skills, basic food safety knowledge, and willingness to work shifts including weekends and public holidays. Training and health and safety compliance are part of the role.

Qualifications

• Strong customer service skills.
• Basic knowledge of food safety and hygiene.
• Flexible and calm under pressure.
• Team-oriented mindset.
• Patient with good interpersonal skills.
• Confident communicating with guests.
• Willing to work shifts, including weekends and public holidays.

Responsibilities

• Coordinate with kitchen and bar staff to ensure timely order delivery.
• Monitor food and beverage quality.
• Address guest concerns professionally.
• Setup, clear, and reset tables.
• Ensure proper table settings.
• Work closely with team members to deliver a positive guest experience.
• Assist in training new staff when required.
• Comply with health, safety, and hygiene regulations.
• Support events and special functions when required.

Skills

Strong customer service

Food safety & hygiene

Calm under pressure

Team-oriented

Interpersonal skills

Guest communication

Shift flexibility

Job description

Jora Malaysia is recruiting for a guest-facing role in Kuala Lumpur to ensure timely service, monitor food and beverage quality, and address guest concerns as part of a collaborative team.

The position requires strong customer service skills, basic food safety knowledge, and willingness to work shifts including weekends and public holidays. Training and health and safety compliance are part of the role.