Guest Experience Server | Friendly, Fast-Paced F&B

JIBRIL CAFE; Kuala Lumpur; On-site; MYR 28,000 - 39,000; Full time

Job summary

Jora Malaysia seeks enthusiastic hospitality team members to greet guests, take orders, and ensure a smooth dining experience. You will answer questions, make menu recommendations, and serve food and beverages promptly while maintaining high service standards.

Fresh graduates are encouraged to apply, with training provided. The role requires weekend/holiday shifts, a proactive attitude, teamwork, and the ability to stay composed during busy periods.

Qualifications

• Fresh graduates and entry-level candidates are welcome to apply.
• Training will be provided to new joiners.
• Passion for F&B, hospitality, and customer service.
• Good interpersonal and communication skills.
• Strong attention to detail and ability to work in a fast-paced environment.

Responsibilities

• Greet and attend to guests with a positive, friendly, and helpful attitude.
• Take guests’ orders accurately and communicate orders clearly to the relevant team.
• Answer questions about the menu and provide suitable recommendations to guests.
• Recommend additional menu items, beverages, desserts, or promotions where appropriate.
• Serve food and beverages promptly and ensure orders are accurate according to the customer’s order and receipt.
• Stay updated on menu items, promotions, daily specials, and any menu changes.
• Attend to guests throughout their dining experience and ensure their needs are addressed promptly.
• Handle guests’ concerns and complaints professionally and escalate when needed.
• Clear and reset tables promptly and maintain the cleanliness of the dining and service areas.
• Communicate effectively with team members and management to ensure smooth restaurant operations.
• Maintain a neat appearance by wearing the required uniform and adhering to the company dress code.

Skills

Interpersonal skills

Communication

Attention to detail

Team player

Education

Fresh graduates welcome

Job description

Jora Malaysia seeks enthusiastic hospitality team members to greet guests, take orders, and ensure a smooth dining experience. You will answer questions, make menu recommendations, and serve food and beverages promptly while maintaining high service standards.

Fresh graduates are encouraged to apply, with training provided. The role requires weekend/holiday shifts, a proactive attitude, teamwork, and the ability to stay composed during busy periods.