Guest Experience Concierge & Front Desk Host

Jones Lang LaSalle Property Consultants Pte Ltd; Johor Bahru; On-site; MYR 30,000 - 42,000; Full time

Job summary

Jones Lang LaSalle Property Consultants Pte Ltd is seeking a Front of House / Reception host to welcome visitors in a corporate lobby environment. You will manage guest flows, assist with meeting room bookings, and maintain a professional, discreet demeanor to ensure exceptional client experiences.

You will coordinate with security, workspace teams, and hospitality services, while upholding health and safety standards and providing high-quality service across all client interactions.

Qualifications

• 1–3 years of Front of House / F&B experience in a corporate environment, 5-star hotel, members club or flagship airline.
• Operational knowledge of all reception services and SOPs, including meeting reservations procedures.
• Experience in bartending and beverage service, including cocktail preparation and responsible alcohol service.
• Excellent organizational skills and high attention to detail.
• Professional and polished telephone etiquette and customer-facing communication.

Responsibilities

• Host the main reception area; energize the space and create lasting impressions with clear wayfinding and orientation.
• Provide warm, courteous, and prompt welcome to visitors and guests throughout their client journey.
• Coordinate room booking processes and ensure meeting rooms are attended to across floors.
• Maintain immaculate visitor and client spaces and report issues promptly.
• Assist with inquiries in person, by phone, or email, and follow up as needed.
• Liaise with security, workspace experience, operations, and hospitality to deliver a seamless experience.
• Adhere to Health & Safety procedures and safety protocols.

Skills

Guest experience

Customer service

Team player

Communication

Attention to detail

Discretion

Telephone etiquette

Empathy

Tools

MS Office

Job description

Jones Lang LaSalle Property Consultants Pte Ltd is seeking a Front of House / Reception host to welcome visitors in a corporate lobby environment. You will manage guest flows, assist with meeting room bookings, and maintain a professional, discreet demeanor to ensure exceptional client experiences.

You will coordinate with security, workspace teams, and hospitality services, while upholding health and safety standards and providing high-quality service across all client interactions.