Guest Experience Assistant

Jones Lang LaSalle Property Consultants Pte Ltd; Johor Bahru; On-site; MYR 30,000 - 42,000; Full time

Job summary

Jones Lang LaSalle Property Consultants Pte Ltd is seeking a Front of House / Reception host to welcome visitors in a corporate lobby environment. You will manage guest flows, assist with meeting room bookings, and maintain a professional, discreet demeanor to ensure exceptional client experiences.

You will coordinate with security, workspace teams, and hospitality services, while upholding health and safety standards and providing high-quality service across all client interactions.

Qualifications

• 1–3 years of Front of House / F&B experience in a corporate environment, 5-star hotel, members club or flagship airline.
• Operational knowledge of all reception services and SOPs, including meeting reservations procedures.
• Experience in bartending and beverage service, including cocktail preparation and responsible alcohol service.
• Excellent organizational skills and high attention to detail.
• Professional and polished telephone etiquette and customer-facing communication.

Responsibilities

• Host the main reception area; energize the space and create lasting impressions with clear wayfinding and orientation.
• Provide warm, courteous, and prompt welcome to visitors and guests throughout their client journey.
• Coordinate room booking processes and ensure meeting rooms are attended to across floors.
• Maintain immaculate visitor and client spaces and report issues promptly.
• Assist with inquiries in person, by phone, or email, and follow up as needed.
• Liaise with security, workspace experience, operations, and hospitality to deliver a seamless experience.
• Adhere to Health & Safety procedures and safety protocols.

Skills

Guest experience

Customer service

Team player

Communication

Attention to detail

Discretion

Telephone etiquette

Empathy

Tools

MS Office

Job description

This is a primarily hosting role requiring standing, walking and hosting visitors during the course of the day (1 hour at a time minimum). Role is based in the lobby, reception areas across building and meeting room floors where moving around the floor is a necessity to ensure each meeting room is attended to (up to 20 meeting rooms per floor) and visitors are hosted to their meeting rooms.

The Lobby reception team are the first introduction to Personnel, Customers and Guests. This must be delivered in a professional, discreet, and welcoming manner. Our aim is for our interactions to result in the highest possible level of Customer focus, professionalism, responsiveness, hospitality excellence and satisfaction.

What your day-to-day will look like:

To host the main reception area, energize the space and create lasting impressions including appropriate Wayfinding / Orientation signage to facilitate seamless navigation.

To ensure that all visitors experience service excellence consistently, providing a warm, courteous and prompt welcome on arrival and throughout the client journey including assisting with questions, verifying building access and providing temporary access.

To provide an information service for the local area and liaise as a point of contact between clients and hosts, enhancing service with a concierge approach

Being aware of internal and external VIPs to constantly recognize and deliver service excellence

Liaising with PA/EA teams, clients & visitors and providing excellent customer service – creating “wow” moments when the opportunity arises

Coordinate the room booking processes to manage meeting rooms.

Ensure that the visitor and client spaces are immaculate at all times, taking ownership of the space and reporting issues appropriately

Proactively deal with and be accountable for enquiries and requests in person, via the telephone or email, in a timely and professional manner as well as providing follow-up as necessary

Empowered to resolved problems and enhance visitor and client experience

Maintain a strong awareness of business activity communicating relevant updates with team members

Communicate to the Workspace Experience Lead any feedback including new / ongoing / potential issues and complaints so that they are addressed accordingly

Liaising with other departments, namely security, workspace experience and operations, and hospitality services to provide a consistent and seamless experience

Ensure Security and Health & Safety procedures are always adhered to.

Follow the agreed process for Employee New Hires/Exits

Maintain Standard Operating Procedures to support effective and consistent Lobby / Lobby processes and procedures

Assist with F&B operations, including preparing and serving beverages (both alcoholic and non-alcoholic), snacks, and meals to guests. This includes bartending duties such as mixing cocktails, pouring wine, and serving spirits

Follow proper hygiene and food safety standards when handling and serving F&B items.

Ensure all F&B areas are clean, orderly, and well-maintained.

Adhere to any specific dietary requirements or restrictions outlined by guests.

Strive to exceed guests’/ clients' expectations by always providing personalized and attentive service.

Ensure grooming standards are up to par and always in pressed attire and polished shoes.

What we expect from all our colleagues on account:

Our goal is to provide enhanced workplace experiences that will be long remembered by our clients. In this role you will be a part of delivering a best-in‑class experience for our client’s personnel, customers, and guests in a connected workspace which promotes a culture of inclusion and safety.

With a focus on creating an environment that enhances productivity, collaboration, and well‑being, you'll have the opportunity to create exceptional workplace experiences and drive employee satisfaction and engagement to create opportunities for everyone to flourish.

Our colleagues prioritize the health and safety of people and buildings. This includes following established safety protocols, reporting hazards/ incidents, maintaining cleanliness, encouraging safe practices, and staying informed about health and safety measures. By actively adhering to these expectations and following One Team S.A.F.E.R together vision, we can create a secure and healthy working environment for everyone involved.

Report at least two good catches per year, attend the SAFER together workshop and complete all safety trainings within the due date.

You are responsible for leveraging your expertise to find actionable insights from our data and translate it into action, clearly communicating the "what", "so what" and "now what". By embracing curiosity to explore data, courage to act on insights and collaboration to communicate the change we will ensure we meet strategic desire for data-driven decisions.

You will be part of delivering best-in‑class sustainability solutions for our client, promoting resource efficiency, energy conservation, and environmental stewardship. With a focus on creating a culture of environmental responsibility, you'll have the opportunity to support innovative sustainability initiatives and drive continuous improvement across our operations and contribute to our client’s sustainabilitygoals. Your efforts will play a vital role in creating a more sustainable built environment and fostering a

healthier planet for generations to come.

Desired or preferred experience and technical skills:

At least 1-3 year(s) of experience within a hospitality Front of House / Food and Beverage role in a corporate environment, 5-star hotel, members club or flagship airline

Self‑motivated individual committed to service excellence

Possesses an operational knowledge of all reception services and standard operating procedures, together with in house meeting reservations procedures, and other internal/external communication methods

Ability to demonstrate empathy, excellent customer service and practical skills

Experience in bartending and beverage service, including knowledge of mixing techniques, cocktail preparation, and responsible alcohol service

Required Skills and Experience:

Skilled in guest/client experience and confident in striving for excellence

Operational knowledge of all reception services and standard operating procedures

Must have excellent organisational skills and good attention to detail

Must be computer literate including MS office

Ability to use own initiative and takes ownership

Professional and high standard telephone etiquette

Should have an excellent and positive “can do attitude” and a great team player and supporter

Able to work in a busy and pressurized environment providing a discreet and personalized service.