Guest Experience & Facilities Coordinator

JLL; Shah Alam; On-site; MYR 36,000 - 60,000; Full time

Job summary

JLL is seeking a Facilities Administrator focused on Front of House (FOH) operations to greet visitors and manage daily reception duties. You will coordinate meeting rooms, manage visitor registration, and support workplace services while maintaining professional presentation standards.

You will collaborate with facilities teams, building management and vendors to ensure smooth operations, uphold security, and deliver proactive service across the client facility.

Qualifications

• High school diploma or equivalent required.
• Minimum 2 years in front desk, reception, or facilities coordination in corporate environments.
• Strong interpersonal and communication skills with diverse stakeholders.
• Proficiency in Microsoft Office Suite and quick learner of workplace management systems.
• Excellent organizational skills and ability to multitask in a fast-paced environment.
• Customer service oriented with proactive problem-solving.

Responsibilities

• Manage front desk operations including greeting visitors, answering phones, and directing inquiries to appropriate departments while maintaining a professional and welcoming atmosphere.
• Coordinate meeting room bookings, setup requirements, and catering arrangements to ensure seamless experiences for internal meetings and client presentations.
• Oversee visitor management systems, including registration, badge issuance, and escort coordination while maintaining security protocols and access control procedures.
• Handle incoming and outgoing mail, courier services, and package distribution with accuracy and timeliness.
• Coordinate with building maintenance teams and vendors to address workplace issues, schedule repairs, and ensure common areas meet presentation standards.
• Maintain office supplies inventory, place orders, and manage vendor relationships to ensure uninterrupted workplace operations.
• Support workplace experience initiatives and employee engagement activities that strengthen community and collaboration across teams.
• Process work orders, track service requests through completion, and communicate updates to stakeholders in a timely manner.
• Maintain accurate records, logs, and documentation related to facilities operations, compliance requirements, and service delivery metrics

Skills

Front desk

Reception

Facilities coordination

Customer service

Interpersonal skills

Microsoft Office

Organization

Education

High school diploma or equivalent

Tools

Condeco

Robin

Job description

JLL is seeking a Facilities Administrator focused on Front of House (FOH) operations to greet visitors and manage daily reception duties. You will coordinate meeting rooms, manage visitor registration, and support workplace services while maintaining professional presentation standards.

You will collaborate with facilities teams, building management and vendors to ensure smooth operations, uphold security, and deliver proactive service across the client facility.