Guest Experience Concierge - Front Desk (1-Year Contract)

XIAMEN UNIVERSITY MALAYSIA; Sepang; On-site; MYR 33,000 - 50,000; Full time

Job summary

Xiamen University Malaysia (XMUM) is hiring a Front Desk Receptionist for a 1-year contract. You will greet guests, manage check-ins/outs, and provide information on facilities and attractions to ensure a positive experience.

Applicants should have a diploma or equivalent (hospitality degree a plus) and customer service experience. English is essential; Mandarin is a plus. Flexibility to work weekends and holidays is required; standing for long periods is expected.

Qualifications

• Diploma or equivalent; a degree in hospitality management is a plus.
• Previous experience in a customer service role, preferably in the hospitality industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Proficient in using hotel management software and basic financial transactions.
• Ability to multitask and remain calm under pressure.
• Proficiency in English; proficiency in Mandarin is an advantage; knowledge of additional languages is an asset.
• A friendly and professional demeanor with a positive attitude towards teamwork.
• The position requires standing for extended periods.

Responsibilities

• Greet and welcome guests upon arrival with a friendly and professional demeanour.
• Handle guest check-ins and check-outs efficiently and accurately.
• Address guest inquiries, requests, and complaints promptly, ensuring a positive guest experience.
• Provide guests with accurate information about the hotel’s facilities, services, and local attractions.
• Maintain a clean and organized front desk area.
• Process guest payments and manage billing accurately.
• Ensure that guest records are updated and maintained properly in the hotel’s management system.
• Coordinate with housekeeping and other departments to fulfil guest requests.
• Adhere to hotel policies, procedures, and brand standards.
• Ensure compliance with health and safety regulations.
• Follow the standard operating procedures for emergency situations.
• Work closely with other hotel staff to ensure smooth operations.
• Assist colleagues during busy periods and provide training to new front desk staff as needed.
• Maintain a positive working relationship with all hotel departments.
• Participate in ongoing training programs to enhance skills and knowledge.
• Stay updated on industry trends and best practices.

Skills

Excellent communication

Interpersonal skills

Customer service

Multitasking

English proficiency

Mandarin advantage

Team collaboration

Stamina

Education

Diploma or equivalent

Hospitality degree (plus)

Tools

Hotel management software

Billing systems

Job description

Xiamen University Malaysia (XMUM) is hiring a Front Desk Receptionist for a 1-year contract. You will greet guests, manage check-ins/outs, and provide information on facilities and attractions to ensure a positive experience.

Applicants should have a diploma or equivalent (hospitality degree a plus) and customer service experience. English is essential; Mandarin is a plus. Flexibility to work weekends and holidays is required; standing for long periods is expected.