Front Desk Receptionist (1 Year Contract)

XIAMEN UNIVERSITY MALAYSIA; Sepang; On-site; MYR 33,000 - 50,000; Full time

Job summary

Xiamen University Malaysia (XMUM) is hiring a Front Desk Receptionist for a 1-year contract. You will greet guests, manage check-ins/outs, and provide information on facilities and attractions to ensure a positive experience.

Applicants should have a diploma or equivalent (hospitality degree a plus) and customer service experience. English is essential; Mandarin is a plus. Flexibility to work weekends and holidays is required; standing for long periods is expected.

Qualifications

• Diploma or equivalent; a degree in hospitality management is a plus.
• Previous experience in a customer service role, preferably in the hospitality industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Proficient in using hotel management software and basic financial transactions.
• Ability to multitask and remain calm under pressure.
• Proficiency in English; proficiency in Mandarin is an advantage; knowledge of additional languages is an asset.
• A friendly and professional demeanor with a positive attitude towards teamwork.
• The position requires standing for extended periods.

Responsibilities

• Greet and welcome guests upon arrival with a friendly and professional demeanour.
• Handle guest check-ins and check-outs efficiently and accurately.
• Address guest inquiries, requests, and complaints promptly, ensuring a positive guest experience.
• Provide guests with accurate information about the hotel’s facilities, services, and local attractions.
• Maintain a clean and organized front desk area.
• Process guest payments and manage billing accurately.
• Ensure that guest records are updated and maintained properly in the hotel’s management system.
• Coordinate with housekeeping and other departments to fulfil guest requests.
• Adhere to hotel policies, procedures, and brand standards.
• Ensure compliance with health and safety regulations.
• Follow the standard operating procedures for emergency situations.
• Work closely with other hotel staff to ensure smooth operations.
• Assist colleagues during busy periods and provide training to new front desk staff as needed.
• Maintain a positive working relationship with all hotel departments.
• Participate in ongoing training programs to enhance skills and knowledge.
• Stay updated on industry trends and best practices.

Skills

Excellent communication

Interpersonal skills

Customer service

Multitasking

English proficiency

Mandarin advantage

Team collaboration

Stamina

Education

Diploma or equivalent

Hospitality degree (plus)

Tools

Hotel management software

Billing systems

Job description

Front Desk Receptionist (1 Year Contract)

Greet and welcome guests upon arrival with a friendly and professional demeanour.

Handle guest check-ins and check-outs efficiently and accurately.

Address guest inquiries, requests, and complaints promptly, ensuring a positive guest experience.

Provide guests with accurate information about the hotel’s facilities, services, and local attractions.

Operational Duties

Maintain a clean and organized front desk area.

Process guest payments and manage billing accurately.

Ensure that guest records are updated and maintained properly in the hotel’s management system.

Coordinate with housekeeping and other departments to fulfil guest requests.

Standards and Procedures

Adhere to hotel policies, procedures, and brand standards.

Ensure compliance with health and safety regulations.

Follow the standard operating procedures for emergency situations.

Work closely with other hotel staff to ensure smooth operations.

Assist colleagues during busy periods and provide training to new front desk staff as needed.

Maintain a positive working relationship with all hotel departments.

Personal Development

Participate in ongoing training programs to enhance skills and knowledge.

Stay updated on industry trends and best practices.

Role and Key Responsibilities

Guest Relations

• Greet and welcome guests upon arrival with a friendly and professional demeanour.

• Handle guest check-ins and check-outs efficiently and accurately.

• Address guest inquiries, requests, and complaints promptly, ensuring a positive guest experience.

• Provide guests with accurate information about the hotel’s facilities, services, and local attractions.

Operational Duties

• Maintain a clean and organized front desk area.

• Process guest payments and manage billing accurately.

• Ensure that guest records are updated and maintained properly in the hotel’s management system.

• Coordinate with housekeeping and other departments to fulfil guest requests.

Standards and Procedures

• Adhere to hotel policies, procedures, and brand standards.

• Ensure compliance with health and safety regulations.

• Follow the standard operating procedures for emergency situations.

Team Collaboration

• Work closely with other hotel staff to ensure smooth operations.

• Assist colleagues during busy periods and provide training to new front desk staff as needed.

• Maintain a positive working relationship with all hotel departments.

Personal Development

• Participate in ongoing training programs to enhance skills and knowledge.

• Stay updated on industry trends and best practices.

Requirements / Qualifications

• Diploma or equivalent. A diploma or degree in hospitality management is a plus.

• Previous experience in a customer service role, preferably in the hospitality industry.

• Excellent communication and interpersonal skills.

• Strong problem-solving abilities.

• Proficient in using hotel management software and basic financial transactions.

• Ability to multitask and remain calm under pressure.

• Ability to work flexible hours, including weekends and holidays.

• Proficiency in English; proficiency in Mandarin is an advantage; knowledge of additional languages is an asset.

• A friendly and professional demeanor with a positive attitude towards teamwork.

• The position requires standing for extended periods.

• The role may involve working in shifts, including evenings, nights, and early mornings.

Xiamen University Malaysia (XMUM), the first Chinese university branch campus in Malaysia (Reg. No. DULN009(B)), is an extension of Xiamen University (XMU), established in 1921 by Tan Kah Kee. XMU is ranked 198th globally by US News & World Report (2024-2025). XMUM combines world-class teaching, research excellence, and cultural diversity, aiming to nurture ethical, talented individuals who contribute to the progress of Malaysia, China, and Southeast Asia. As a dynamic and inclusive institution, XMUM seeks committed, qualified individuals to join its team and support its mission of global educational excellence.

Xiamen University Malaysia (XMUM), the first Chinese university branch campus in Malaysia (Reg. No. DULN009(B)), is an extension of Xiamen University (XMU), established in 1921 by Tan Kah Kee. XMU is ranked 198th globally by US News & World Report (2024-2025). XMUM combines world-class teaching, research excellence, and cultural diversity, aiming to nurture ethical, talented individuals who contribute to the progress of Malaysia, China, and Southeast Asia. As a dynamic and inclusive institution, XMUM seeks committed, qualified individuals to join its team and support its mission of global educational excellence.