Elite Front Desk Executive - Guest Experience Champion

Shangri-La Hotels (Malaysia) Berhad; Penang; On-site; MYR 28,000 - 42,000; Full time

Job summary

Shangri-La Hotels (Malaysia) Berhad in Penang invites dynamic individuals to join our luxury resort as Front Office Executive. You will greet guests, manage the reception during peak hours, handle calls, sort mail, and support administrative tasks with accuracy and courtesy.

Requirements include a high school diploma or equivalent, fluent English, proven front desk experience, strong communication, organizational skills, and proficiency with MS Office.

Qualifications

• High school diploma or equivalent; additional qualifications in office administration are a plus.
• Fluent in English, both written and verbal.
• Proven experience as a Front Office Executive, Receptionist, or similar role.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Proficiency in MS Office and familiarity with office equipment.
• Professional appearance and attitude.
• Ability to work independently and as part of a team.
• Organized and self-motivated mindset.
• Due to work permit restrictions, only citizens of Malaysia and Permanent Residents of Malaysia shall be considered.

Responsibilities

• Greet and welcome guest in a courteous and professional manner.
• Manage and assist the front desk/reception during peak hour.
• Handle incoming calls, direct them to appropriate personnel, and take messages when necessary.
• Receive, sort, and distribute daily mail and deliveries.
• Assist with administrative tasks such as data entry, filing, and document management.
• Support other departments with clerical and coordination tasks as required.

Skills

Front Office experience

English fluency

Communication skills

Organizational skills

Teamwork

Independence

Attention to detail

Education

High school diploma or equivalent

Tools

MS Office

Job description

Shangri-La Hotels (Malaysia) Berhad in Penang invites dynamic individuals to join our luxury resort as Front Office Executive. You will greet guests, manage the reception during peak hours, handle calls, sort mail, and support administrative tasks with accuracy and courtesy.

Requirements include a high school diploma or equivalent, fluent English, proven front desk experience, strong communication, organizational skills, and proficiency with MS Office.