Guest Experience Champion

Courtyard by Marriott; Kuala Lumpur; On-site; MYR 24,000 - 36,000; Full time

Job summary

Courtyard by Marriott Kuala Lumpur is seeking a Guest Experience Expert to welcome guests, assist with check-in/check-out, and ensure memorable stays through attentive service and problem solving.

You will engage with guests, address requests, and collaborate with team members to maintain quality standards. A high school diploma or GED is preferred, with no prior experience required for entry-level diversity and growth opportunities within the Marriott global family.

Qualifications

• Education: High school diploma or GED equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.

Responsibilities

• Our guests’ check-in/check-out experience is smooth and friendly.
• Respond to guest requests and coordinate with team to fulfill needs.
• Assist with reports and daily operations to maintain service quality.
• Maintain professional appearance and adherence to company policies.

Education

High school diploma or GED

Job description

Courtyard by Marriott Kuala Lumpur is seeking a Guest Experience Expert to welcome guests, assist with check-in/check-out, and ensure memorable stays through attentive service and problem solving.

You will engage with guests, address requests, and collaborate with team members to maintain quality standards. A high school diploma or GED is preferred, with no prior experience required for entry-level diversity and growth opportunities within the Marriott global family.