Guest Experience Architect

Renaissance Hotels; Kuala Lumpur; On-site; MYR 28,000 - 42,000; Full time

Job summary

Renaissance Hotels in Kuala Lumpur is hiring a Guest Experience Expert to welcome guests, handle requests, and ensure a memorable stay. You will be on your feet, processing check-ins/outs, guiding guests to local attractions, and collaborating with team members to maintain service quality.

A high school diploma or GED is preferred; no related work experience required. The role emphasizes professionalism, confidentiality, and responsiveness to guest needs, with opportunities to learn about the

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Responsibilities

• Handle guest check-ins and check-outs with a focus on a smooth experience.
• Process operational needs and respond to guest requests promptly.
• Complete reports and share highlights of the local area with guests.
• Maintain professional appearance, confidentiality, and adherence to policies.

Education

High school diploma or G.E.D. equivalent

Job description

Renaissance Hotels in Kuala Lumpur is hiring a Guest Experience Expert to welcome guests, handle requests, and ensure a memorable stay. You will be on your feet, processing check-ins/outs, guiding guests to local attractions, and collaborating with team members to maintain service quality.

A high school diploma or GED is preferred; no related work experience required. The role emphasizes professionalism, confidentiality, and responsiveness to guest needs, with opportunities to learn about the