Guest Experience Associate - Front Desk & F&B

The Edison George Town; George Town; On-site; MYR 28,000 - 39,000; Full time

Job summary

The Edison George Town in Penang is seeking a proactive hospitality professional to handle front desk duties and guest relations. Fresh graduates are welcome; strong communication is essential and prior experience in F&B or guest services is a bonus.

Responsibilities include managing guest requests, coordinating check-in/check-out, breakfast service, and special arrangements while recommending local activities and dining options to guests.

Qualifications

• Fresh graduates welcome to apply, no prior experience required.
• Good communication and interpersonal skills are essential.
• Experience in F&B, hospitality, guest relations or customer experience is a plus.

Responsibilities

• Primary point of contact for guest requests, service, feedback and concerns.
• Work within Front Desk and F&B areas to ensure seamless guest service delivery (check-in/check-out, breakfast, lounge).
• Coordinate special ad-hoc arrangements for guests.
• Curate and recommend local activities, dining, and cultural experiences.

Skills

Communication

Interpersonal skills

Guest relations

Customer service

Education

Fresh graduates welcome

Job description

The Edison George Town in Penang is seeking a proactive hospitality professional to handle front desk duties and guest relations. Fresh graduates are welcome; strong communication is essential and prior experience in F&B or guest services is a bonus.

Responsibilities include managing guest requests, coordinating check-in/check-out, breakfast service, and special arrangements while recommending local activities and dining options to guests.