Guest Experience Assistant - F&B & Butler Service

RWB Genting Malaysia; Genting Highlands; On-site; MYR 24,000 - 36,000; Full time

Job summary

RWB Genting Malaysia in Genting Highlands is seeking a guest services assistant to support guests across F&B, front office and butler service. You will respond to guest requests, coordinate with departments and ensure a smooth and memorable experience for visitors staying or dining at Genting properties.

The role emphasizes English communication, a pleasant personality, and a proactive approach to service excellence, with opportunities to learn about hospitality operations in a premier resort

Qualifications

• Diploma in Hotel Management or Business Administration or Marketing.
• Preferably with working experience in the customer service industry.
• Good command of English and pleasant personality.

Responsibilities

• Assist in guest requests in the aspect of F&B service, front office and butler service.

Education

Diploma in Hotel Management or Business Administration or Marketing

Job description

RWB Genting Malaysia in Genting Highlands is seeking a guest services assistant to support guests across F&B, front office and butler service. You will respond to guest requests, coordinate with departments and ensure a smooth and memorable experience for visitors staying or dining at Genting properties.

The role emphasizes English communication, a pleasant personality, and a proactive approach to service excellence, with opportunities to learn about hospitality operations in a premier resort