Memorable Guest Experience Expert

Renaissance Hotels; Johor Bahru; On-site; MYR 40,000 - 76,000; Full time

Job summary

Renaissance Hotels in Johor Bahru is seeking a Guest Experience Expert to guide guests through their stay and deliver memorable service. You will be on your feet, support check-in/out, address requests, complete reports, and share local highlights with guests.

Our team emphasizes safety, confidentiality, and professional appearance, with a hands-on approach to daily tasks and staying on brand. This is a full-time, on-site role at No 2 Jalan Permas 11, Bandar Baru Permas Jaya, Johor Bahru.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Responsibilities

• Guest Experience Experts take initiative to deliver a wide range of services guiding guests through their entire stay.
• Handle check-in/check-out, process operational needs, address guest requests, complete reports.
• Maintain safety, confidentiality, and professional appearance; uphold quality standards and comply with policies.

Education

High school diploma or G.E.D. equivalent

Job description

Renaissance Hotels in Johor Bahru is seeking a Guest Experience Expert to guide guests through their stay and deliver memorable service. You will be on your feet, support check-in/out, address requests, complete reports, and share local highlights with guests.

Our team emphasizes safety, confidentiality, and professional appearance, with a hands-on approach to daily tasks and staying on brand. This is a full-time, on-site role at No 2 Jalan Permas 11, Bandar Baru Permas Jaya, Johor Bahru.