Guest Experience Ambassador — On-site at Genting Highlands

Harvinton Mansion; Genting Highlands; On-site; MYR 40,000 - 54,000; Full time

Job summary

Harvinton Mansion in Genting Highlands is seeking a Guest Ambassador Officer. This full-time, on-site role involves greeting guests, guiding check-ins/outs, and providing information about facilities and local attractions.

You will coordinate with housekeeping and maintenance to ensure rooms and spaces meet quality standards, manage reservations, and handle guest feedback with professionalism. A strong service mindset and reliable presence in the lobby are essential.

Qualifications

• Strong guest service and hospitality skills.
• Excellent communication and interpersonal skills.
• Organization and administrative abilities.

Responsibilities

• Greet and assist guests during check-in and check-out.
• Provide information about facilities and nearby attractions.
• Coordinate with housekeeping and maintenance for quality standards.
• Handle reservations and basic administrative duties.
• Respond to guest inquiries and requests promptly.
• Maintain lobby presence to anticipate guest needs.

Skills

Guest service

Communication

Organization

Problem-solving

Digital tools

Tools

Property management system

Job description

Harvinton Mansion in Genting Highlands is seeking a Guest Ambassador Officer. This full-time, on-site role involves greeting guests, guiding check-ins/outs, and providing information about facilities and local attractions.

You will coordinate with housekeeping and maintenance to ensure rooms and spaces meet quality standards, manage reservations, and handle guest feedback with professionalism. A strong service mindset and reliable presence in the lobby are essential.