Guest Ambassador Officer

Harvinton Mansion; Genting Highlands; On-site; MYR 40,000 - 54,000; Full time

Job summary

Harvinton Mansion in Genting Highlands is seeking a Guest Ambassador Officer. This full-time, on-site role involves greeting guests, guiding check-ins/outs, and providing information about facilities and local attractions.

You will coordinate with housekeeping and maintenance to ensure rooms and spaces meet quality standards, manage reservations, and handle guest feedback with professionalism. A strong service mindset and reliable presence in the lobby are essential.

Qualifications

• Strong guest service and hospitality skills.
• Excellent communication and interpersonal skills.
• Organization and administrative abilities.

Responsibilities

• Greet and assist guests during check-in and check-out.
• Provide information about facilities and nearby attractions.
• Coordinate with housekeeping and maintenance for quality standards.
• Handle reservations and basic administrative duties.
• Respond to guest inquiries and requests promptly.
• Maintain lobby presence to anticipate guest needs.

Skills

Guest service

Communication

Organization

Problem-solving

Digital tools

Tools

Property management system

Job description

Company Description

Harvinton Mansion is a service apartment located at Antara Genting Tower A, offering stylish and fully furnished accommodations designed for comfort and convenience. The property caters to both short and long stays, providing a peaceful mountain escape just minutes from Genting Highlands’ main attractions. Guests have access to premium facilities including a swimming pool, gym, jacuzzi, yoga room, and co-working space. Additional leisure amenities such as a BBQ pit, golf simulator, bowling alley, AV room, pool and dart room, and multiple sky terraces enhance the guest experience. More information about Harvinton Mansion can be found at https://linktr.ee/HarvintonMansion.

Role Description

The Guest Ambassador Officer is a full-time, on-site role based in Genting Highlands, responsible for delivering a welcoming and personalized experience to all guests. This role includes greeting and assisting guests during check-in and check-out, providing information about facilities and nearby attractions, and responding promptly to guest inquiries and requests. The Guest Ambassador Officer coordinates with housekeeping and maintenance teams to ensure rooms and common areas meet quality and safety standards. Daily tasks also involve handling reservations and basic administrative duties, managing guest feedback and complaints professionally, and supporting special requests or events. The role requires maintaining a strong presence in the lobby and common areas to anticipate guest needs and uphold Harvinton Mansion’s service standards.

Qualifications

• Strong guest service and hospitality skills, with the ability to create a welcoming, professional, and respectful environment for diverse guests.
• Excellent communication and interpersonal skills, including clear spoken and written English and the ability to handle inquiries and feedback calmly.
• Organization and administrative abilities, such as managing reservations, record-keeping, and coordination with internal teams.
• Problem-solving and conflict-resolution skills to address guest concerns, unexpected issues, and service recovery situations effectively.
• Comfort with basic digital tools and property management or booking systems; willingness to learn new software as needed.
• Previous experience in hospitality, front office, or customer-facing roles is preferred but not mandatory.
• Ability to work on-site in Genting Highlands on a rotating schedule, including weekends and public holidays when required.
• Professional appearance, reliability, and a high level of integrity, with attention to detail in both guest interactions and facility standards.