Growth Manager

SEEK; Kuala Lumpur; On-site; MYR 80,000 - 120,000; Full time

Job summary

SEEK is looking for a Growth Manager to join their Commercial Growth Core team in Kuala Lumpur. This role involves developing strategies to enhance hirer adoption and improving customer relationships. The ideal candidate will have a proven record in driving business growth, with strong analytical and project management skills in digital marketplaces.

Qualifications

• Minimum 5 years of relevant experience in business growth.
• Experience in digital business desirable.
• Strong analytical and data-driven decision-making.

Responsibilities

• Develop and enhance employer propositions to increase hirer adoption.
• Craft and execute growth strategies for long-term customer value.
• Collaborate across teams to drive initiatives successfully.

Skills

Strategic thinking

Customer-centric mindset

Commercial acumen

Analytical skills

Team player

Tools

Microsoft Powerpoint

Excel

Tableau

Job description

Company Description

Founded and headquartered in Melbourne, Australia, SEEK has grown into a multinational technology company with over 3,300 employees and is listed on the Australian Securities Exchange.

SEEK’s presence spans Australia, New Zealand, Hong Kong, Indonesia, Malaysia, the Philippines, Singapore and Thailand. Additionally, SEEK has minority investments in employment marketplaces in China, South Korea and Bangladesh.

SEEK develops and applies innovative data and technology tools to facilitate high-quality matching and improve reliability of marketplace information.

In 2021, 2022, 2023 and 2024, SEEK was recognised as one of Australia’s Top Ten Places to Work in Technology in the AFR BOSS Best Places to Work awards. SEEK was also named a 5-Star Employer of Choice by HRD Asia in 2024 and won four accolades at TalentCorp’s Life at Work Awards 2023 in Malaysia.

Our Culture

At SEEK we really value our culture and the way we work together to get stuff done. You will work with a group of hard-working, fun and caring people who will support you to have a successful and exciting career at SEEK.

Our dedication to encouraging a work environment where people feel like they're making a difference every single day has helped us maintain being a leading job portal and Asia’ preferred destination for job seekers and organization. In other words, people like to come here – and we're proud of that!

The Role: Growth Manager – Commercial Growth Core

As a Growth Manager within the Commercial Growth Core team, you will collaborate with Marketing, Operations, Product, and Technology teams across SEEK Asia to develop, commercialize, and market impactful employer propositions. You will own and enhance the end-to-end digital customer journey for Employers, ensuring SEEK Asia remains the partner of choice for hiring across the region.

You will play a critical role in crafting and executing growth strategies that deepen customer relationships and drive long-term value from contracted hirers.

Job Description

• Ideate and develop value propositions that increases hirer adoption of contracts / various commercial constructs, which includes an in-depth understanding of the industry, market research, competitor trends, market requirements and penetration strategies
• Ideate, size, prioritize and drive execution of strategies across the customer lifecycle, i.e. acquisition, retention, upsell, spindown gating and winback to achieve growth in contracted hirers
• Be the voice of contracted hirers, monitor outcomes and value from SEEK, leveraging insights gathered by Customer Experience, GTM, Product and UX. Assess and ideate improvement opportunities, design initiatives and work with other teams to achieve better outcomes for hirers
• Ideate, manage, and execute experiments / commercialization of new contract constructs, customer journeys and products, in collaboration with Marketing, Product, Business Development, GTM, Business Operations and Country teams, to ensure end-to-end success
• Identify near term country growth opportunities to drive key business outcomes for contracted hirers. Manage strategy and progress of initiatives, working closely with other functions to drive successful execution in the areas of (but not limited to):

• pricing promotions / bundling
• new commercial constructs / product value enhancements / new products / services
• digital experience / platform / optimisation
• sales channel optimisation / innovation
• marketing strategies / campaigns

• Work with analyst(s) to build the required datasets / analytics / reports to inform decision making and support stakeholders on root cause analysis, prioritisation, forecasting and performance tracking
• Support the Commercial team in driving timely reviews of deliverables, stakeholder engagement, project documentation and effective communication of actionable insights to stakeholders across all levels

Key Business Outcomes

• Revenue from contracted hirers
• Paid hirer count and market share from contracted hirers
• Paid ad count and market share from contracted hirers
• Hirer ARPU of contracted hirers
• Success of specific initiatives led (e.g., business results, timeliness and budget spend)

Qualifications

The successful candidate should meet the following requirements:

• Minimum 5 years of relevant experience with a track record in driving transformative business growth, ideally in a digital business
• Strategic thinking – always has in mind the “big picture” and can formulate strategies to be successful in the near and long term
• Customer-centric mindset – always striving to meet customer needs, viewing the journey from their perspective, and mindfully incorporating their feedback into solutions wherever possible
• Passion for digital marketplaces and products – experience in, familiarity with and interest in online business and digital technology
• Stakeholder & project management – displays excellent influencing and collaboration skills with the ability to be persuasive and trusted by all levels, with a proven track record of successful delivery of complex projects with multiple stakeholders
• Team player – have a collaborative, empathetic work style and a high degree of humility and compassion
• Commercial acumen and sound decision-making – able to quickly form hypotheses and articulate convincing, insight-based, customer-centric story
• Analytical and results oriented - structured thinker who places emphasis on data-driven decision-making; comfortable in working with large volumes of data
• Technical skills - strong in Microsoft Powerpoint/ Excel (mandatory), Tableau (preferred)
• Innovator – continuously conceives creative solutions and experiments to improve the status quo

Additional Information

At SEEK, we are passionate about fostering a culture of inclusion and wellbeing that embraces and values the diversity of our people. We are a purpose driven business that works with heart.

We know teams with diverse ideas, experiences and perspectives are more creative and are critical to ensuring effective delivery and innovating to enable our future success. As such, we welcome applications from people with a diverse group of backgrounds and life experiences, especially as they relate to gender, sexual identity, culture, faith, disability and life stages. If you have the skills, curiosity and an adaptable approach but don't meet every responsibility or qualification listed in this advertisement, please still get in touch with us.