Growth Leader, Malaysia — Social Impact Platform

PIF FINTECH SDN BHD; Kuala Lumpur; On-site; MYR 180,000 - 280,000; Full time

Job summary

Pay It Forward (PIF) seeks an experienced operations leader to drive Malaysia growth, owning the market end-to-end and building scalable systems.

You will forge local partnerships, optimize the user journey with product and tech, and recruit a high-performing Malaysia team, reporting to the founders.

This founder-minded role requires deep market expertise and a hands-on approach to turning strategy into measurable impact.

Qualifications

• Minimum of 10 years of experience in operations, strategy, or general management within high-growth platform or marketplace environments.
• Hands-on scaling experience from 0→1 or 1→10, with merchant acquisition and growth initiatives.
• Extensive exposure to the Malaysia market with strong understanding of local consumer behavior and merchant landscape.
• Deep connections within F&B chains, merchant networks, and CSR/ESG departments to unlock opportunities early.
• High data literacy with ability to optimize funnels and bridge business needs with technical iterations.
• Ownership mindset with accountability for business outcomes.

Responsibilities

• Develop and own the comprehensive Malaysia market strategy by identifying growth levers and localizing the PIF business model.
• Take complete ownership of the Malaysia business funnel and performance metrics, overseeing every stage from user acquisition to long-term retention.
• Build SOPs, dashboards, and reporting systems to ensure the business model is structured for rapid, sustainable scalability while maintaining high operational standards.
• Proactively diagnose operational bottlenecks and translate ambiguous challenges into clear, actionable execution plans.
• Leverage a deep local network to secure high-impact partnerships across F&B chains, CSR/ESG sponsors, and NGO partners to drive platform growth.
• Collaborate with product and tech teams to optimize the user journey and translate insights into technical roadmaps.
• Act as a primary strategic partner to the founders for regional expansion while leading recruitment and day-to-day management of a Malaysia team.

Skills

Operations

Strategy

General management

Data literacy

Merchant acquisition

Growth initiatives

Tools

Dashboards

Job description

Pay It Forward (PIF) seeks an experienced operations leader to drive Malaysia growth, owning the market end-to-end and building scalable systems.

You will forge local partnerships, optimize the user journey with product and tech, and recruit a high-performing Malaysia team, reporting to the founders.

This founder-minded role requires deep market expertise and a hands-on approach to turning strategy into measurable impact.