Country Manager

Zohorecruit; Kuala Lumpur; On-site; MYR 500,000 - 1,000,000; Full time

Job summary

Zohorecruit is recruiting a Country Manager for Malaysia to lead the local operations of a premier regional digital payments provider. You will own the country strategy, drive revenue growth, and build a high-performing team while forging strategic partnerships with banks, merchants, and networks.

Reporting to regional leadership, you will oversee sales, partnerships, and compliance, ensuring profitable growth and scalable operations across omnichannel gateways and BNPL platforms.

Qualifications

• 8–10 years of progressive leadership experience in payments/fintech/banking/e‑commerce.
• Deep knowledge of Malaysia payments ecosystem and enterprise B2B sales cycles.
• Active network with local financial institutions, retailers, and regulators.
• Proven P&L management, budgeting, forecasting, and data-driven decision making.
• Excellent negotiation and stakeholder management with English fluency.

Responsibilities

• Formulate and execute Malaysia country strategy aligned with regional/global vision.
• Own P&L and drive revenue growth, manage budgets and profitability.
• Identify market opportunities through trend and competitor analysis.
• Lead acquisition of enterprise merchants and strategic partnerships.
• Oversee product line expansion and ensure local regulatory compliance.

Skills

Leadership

P&L Management

Strategic Planning

Business Development

Stakeholder Management

Negotiation

Communication

English Fluency

Education

Bachelor's Degree in Business Administration/Finance/Marketing

Job description

Kuala Lumpur, Malaysia | Posted on 10/02/2026

• Country Malaysia

Job Description

About Us

We are a premier regional digital payment solutions provider and technology vendor with over 20 years of market dominance across Asia. We empower merchants and financial institutions to seamlessly accept digital payments across multiple channels—including credit/debit cards, bank transfers (FPX), digital wallets (Touch 'n Go, GrabPay, Alipay, WeChat Pay), and Buy Now Pay Later (BNPL) platforms. Our comprehensive suite of services includes online payment gateways, mobile app SDKs, retail Smart POS (AppPay), and advanced risk management solutions.

The Role

We are seeking a visionary and results-oriented Country Manager to take the helm of our Malaysian operations. This is a high-impact executive role offering full ownership of the country's business strategy, P&L management, and commercial execution. Reporting directly to regional leadership, you will act as the driving force behind our expansion in Malaysia, scaling our enterprise merchant network, forging strategic partnerships, and building a high-performing local team.

Key Responsibilities

P&L Ownership & Strategic Leadership:

Formulate and execute the overarching country strategy for Malaysia, aligning local objectives with our regional and global vision.

Take full accountability for the Malaysian entity's P&L, driving revenue growth, managing operational budgets, and ensuring sustainable profitability.

Analyze market trends, competitor activity, and regulatory shifts to identify new commercial opportunities and white-space revenue streams.

Drive aggressive new business development by targeting and acquiring top-tier enterprise merchants, corporate clients, and e-commerce platforms.

Lead the full sales cycle for complex, high-value deals, negotiating commercial terms and closing strategic partnerships.

Oversee the expansion of all product lines within the market, including omnichannel payment gateways, Pay by Link, card tokenization, and digital voucher solutions (InsertPass).

Strategic Partnerships & Channel Development:

Cultivate and manage C-level relationships with key stakeholders across the local payments ecosystem, including Tier-1 banks, acquiring partners, telcos, and payment networks (e.g., PayNet).

Develop and execute channel partnership programs (ISOs, referral partners, business associations) to scale market penetration efficiently.

Represent us at major industry events, fintech conferences, and media engagements as the primary brand ambassador in Malaysia.

Team Leadership & Operational Excellence:

Build, mentor, and scale a cross-functional, high-performing local team encompassing Sales, Marketing, Merchant Support, and Operations.

Establish robust performance KPIs, sales targets, and incentive structures to drive team accountability and commercial success.

Ensure seamless local operations, working closely with regional product and technical teams to deliver localized solutions and superior merchant experiences.

Ensure strict adherence to local regulatory frameworks, BNM guidelines, PCI-DSS standards, and data privacy policies.

Requirements

Requirements & Qualifications

Experience: Minimum 8–10 years of progressive leadership experience within the payments, fintech, banking, or e-commerce industry, with a proven track record of managing a country or regional business unit.

Domain Expertise: Deep technical and commercial understanding of the Malaysian payments ecosystem (e-wallets, card acquiring, FPX, BNPL) and enterprise B2B sales cycles.

Network: An established, active network of key decision-makers within local financial institutions, major retail/e-commerce brands, and regulatory bodies.

Commercial Acumen: Demonstrated capability in P&L management, budgeting, forecasting, and translating data-driven insights into actionable business strategies.

Leadership: Exceptional team-building and mentorship skills, with experience managing multi-disciplinary teams in a fast-paced, matrixed environment.

Communication: Excellent negotiation, presentation, and stakeholder management skills. Fluency in English is required; proficiency in Bahasa Malaysia or Mandarin is a strong advantage.

Education: Bachelor’s Degree in Business Administration, Finance, Marketing, or a related discipline. An MBA or advanced degree is highly preferred.