Growth-Driven Outlet Manager, F&B Operations

Baiwei Minibowl Sdn Bhd; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Incentives subject to policy

Job summary

Baiwei Minibowl Sdn Bhd is looking for an experienced Outlet Operations Manager in Kuala Lumpur to oversee daily operations, lead a team, ensure quality, and meet targets. You will manage scheduling, performance, and customer service while upholding safety and SOPs.

The role requires 2–3 years of managerial F&B experience, strong leadership, and the ability to drive efficiency in a fast-paced setting. Opportunity for career progression within the Klang Valley.

Qualifications

• Minimum 2-3 years of managerial experience in the Food & Beverage (F&B) industry.
• Strong leadership, communication, and team management skills.
• Good understanding of restaurant operations, food safety, and inventory control.
• Ability to manage staff scheduling, monitor outlet performance, and control operating costs.
• Strong problem-solving skills and the ability to handle operational challenges effectively.
• Customer-oriented, responsible, and able to work in a fast-paced environment.

Responsibilities

• Oversee and manage the daily operations of the outlet to ensure smooth and efficient operations.
• Lead, supervise, and manage outlet staff, including manpower planning, work scheduling, and performance management.
• Ensure product quality, freshness, presentation, and availability meet company standards.
• Monitor sales performance, inventory levels, wastage, and operating costs to achieve business targets.
• Maintain excellent customer service standards and handle customer feedback and complaints professionally.
• Ensure compliance with company SOPs, food safety regulations, hygiene requirements, and outlet operating standards.
• Conduct staff training, coach team members, and support employee development.
• Prepare daily operational reports and coordinate with other departments to ensure smooth business operations.

Skills

Leadership

Team management

Communication

Staff scheduling

Operational oversight

Customer service

Problem solving

Job description

Baiwei Minibowl Sdn Bhd is looking for an experienced Outlet Operations Manager in Kuala Lumpur to oversee daily operations, lead a team, ensure quality, and meet targets. You will manage scheduling, performance, and customer service while upholding safety and SOPs.

The role requires 2–3 years of managerial F&B experience, strong leadership, and the ability to drive efficiency in a fast-paced setting. Opportunity for career progression within the Klang Valley.