Graduate Trainee - Recruiter

PERSOL Business Service; Kuala Lumpur; On-site; MYR 67,000 - 89,000; Full time

Job summary

PERSOL Business Service in Malaysia is seeking a recruitment coordinator to support end-to-end processes, including pre-screening, interviewing, and candidate profiling. The role emphasizes timely registrations, clear documentation, and strong communication with stakeholders.

You will manage the resourcing pool, utilize ERP and MS Office for data and reporting, and maintain data integrity while meeting SLA and KPIs.

Qualifications

• Minimum Degree in Human Resource/ Business Administration or equivalent.
• Experience in recruitment or any customer service-related roles.
• Fluent in English with good written and verbal communication skills.
• Experience in ERP, digital recruitment, web-based technology and MS Office.
• Client focus with good interpersonal skills and ability to build relationships.
• Experience in meeting SLA and KPIs.

Responsibilities

• Responsible for pre-screening, interviewing applicants and ensuring registrations are completed for applicants.
• Creating candidate profiles, updating comments and activities in our system on a timely manner.
• Attending inbound calls with no calls left abandoned.
• Managing resourcing pool effectively from the assigned job orders in a timely and effective manner.
• Effectively utilizing Job database, search engines, and other social channels.
• Provide regular and timely reporting regarding job order rates / success rates and more.
• Attend meetings with customers as required to improve delivery.
• Proactive in building pipeline and resolving escalations from customers and candidates.
• Ensure all communications are consistent with internal and external stakeholders.
• Perform other admin duties and special projects as requested.

Skills

Recruitment

Customer service

English proficiency

Interpersonal skills

SLA & KPIs

MS Office

ERP

Web-based recruitment tools

Education

Degree in HR / Business Admin

Tools

ERP

MS Office

Web-based recruitment tools

Job description

• Responsible for pre-screening, interviewing applicants and ensuring registrations are completed for applicants
• Creating candidate profiles, updating comments and activities in our system on a timely manner
• Attending to inbound calls with no calls left abandoned
• Managing resourcing pool effectively from the assigned respective job order in a timely and effective manner
• Effectively utilizing Job database, search engines, and other social channels
• Provide regular & timely reporting regarding job order rates / success rates & etc
• Attend meeting with customer, as required to improve delivery
• Proactive in building pipeline and resolves any escalations from customers and candidates, including account managers
• Ensure all communications are consistent with internal and external stakeholders
• Manage all administration work including support for projects or any initiative organized by the department
• Ensure data quality and data integrity are maintained
• Perform other ad hoc duties and special projects as requested

Job Requirements

• Minimum Degree in Human Resource/ Business Administration or equivalent
• Experience in recruitment or any customer service-related roles
• Fluent in English language. Process good written and verbal communication skills
• Experience in ERP, digital recruitment, web-based technology and good in MSOffice
• Client focus with good interpersonal skills and ability to build good relationships.
• Experience in meeting SLA and KPIs
• Willing to work 7am - 4pm (Follow Australia time)
• Comfortable to carry out daily conversation with Australians in terms of resourcing activity