Global Technical Support & Training Specialist

Reolink; Kuala Lumpur; On-site; MYR 33,480 - 89,280; Full time

Job summary

Reolink is seeking a customer service representative in Kuala Lumpur, Malaysia. The role involves communicating with global customers and providing technical support to enhance service quality and brand image.

The ideal candidate has a Bachelor's degree and at least one year of call center experience, preferably in the security industry. Proficiency in English and strong communication skills are essential.

Qualifications

• Minimum 1 year of on-site call center support experience.
• Background in the security industry preferred.
• Fluent English skills for effective communication.

Responsibilities

• Communicate with global customers to enhance brand image.
• Handle escalated technical issues and collaborate for solutions.
• Provide technical support to overseas call center agents.
• Conduct training for call center agents on product usage.
• Identify operational issues and optimize business processes.

Skills

Customer service orientation

Technical problem-solving

Effective communication

Teamwork

Education

Bachelor's degree

Job description

Reolink is seeking a customer service representative in Kuala Lumpur, Malaysia. The role involves communicating with global customers and providing technical support to enhance service quality and brand image.

The ideal candidate has a Bachelor's degree and at least one year of call center experience, preferably in the security industry. Proficiency in English and strong communication skills are essential.