Global Technical Support & Training Specialist

Reolink; Kuala Lumpur; On-site; MYR 39,060 - 50,220; Full time

Job summary

Reolink is looking for a skilled individual in Kuala Lumpur to enhance customer satisfaction through effective communication and technical support. You will work directly with global clients in English via various channels while providing essential support to our call center agents.

The role demands at least 1 year of call center experience and a Bachelor’s degree. Your ability to solve technical issues and optimize service quality is crucial to this position.

Qualifications

• Minimum 1 year of on-site call center support experience.
• Fluent English for communication in a working environment.
• Strong technical problem-solving and service skills.

Responsibilities

• Communicate with global customers to enhance brand image.
• Handle escalated technical issues effectively.
• Provide on-site technical support for call center teams.
• Conduct training for call center agents.
• Optimize operational processes within the call center.

Skills

English proficiency

Service orientation

Teamwork

Communication skills

Education

Bachelor's degree

Job description

Reolink is looking for a skilled individual in Kuala Lumpur to enhance customer satisfaction through effective communication and technical support. You will work directly with global clients in English via various channels while providing essential support to our call center agents.

The role demands at least 1 year of call center experience and a Bachelor’s degree. Your ability to solve technical issues and optimize service quality is crucial to this position.